Senior Customer Service Representative Salaries in Germantown, MD

3+ years of increasing responsibility in a relevant field, such as an agency, public sector organization, or software company.

$70,000 - $85,000 a year

You begin to effectively present in open enrollment meetings, participate on client calls, and reply to clients via email.

$44,000 - $86,000 a year

Experience working in a technical customer support capacity, e.g. support desk analyst, Professional Services Engineer, Technical Account Manager etc.

$123,600 - $165,600 a year

ITIL-IV (or earlier) certification. Help customers navigate and adopt OCIO's self-service tools and capabilities.

$75,000 - $89,000 a year

Experience driving software adoption, retention, renewals, expansion, customer health, executive business reviews, or customer value initiatives.

$115,000 - $150,000 a year

To deliver on these goals, we develop exclusive services and tools that accelerate vendor growth, provide preferred treatment in how vendors interact with us,…

$80,000 - $154,000 a year