Customer Support & Client Services Managers Salaries in Hollywood, FL

Act as management escalation point for escalated calls. Support all Customer Contact Center process including but not limited to schedule adherence, department…

Review and score customer calls using quality control guidelines to ensure agents are meeting established criteria; Calibrate with other Team Members to ensure…

Strong understanding of Medicaid, Medicare Advantage, D-SNP, case management, or social drivers of health. This is a senior individual contributor role with day…

$115,000 - $130,000 a year

Conduct quality assurance reviews on calls, tickets, and chatbot responses. The Customer Support Lead will oversee daily operations within the Customer Support…

$55,000 - $65,000 a year

Enforce scripts, call handling protocols, and compliance procedures; audit missed calls, dropped calls, and follow‑up execution.

$75,000 a year

3 days ago

Understanding of prescriptive and descriptive analysis, predictive analysis, fundamentals of statistics, forecasting and data architecture.