Customer Service Manager Salaries in Massachusetts

Department Management: • Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office• Ensure…

$64,800 - $97,200 a year

Support the organizations ongoing financial goals by providing detailed modeling analyzing the budgetary implications of hiring and performance changes, the…

$105,840 - $129,360 a year

Bachelor’s degree in Business, Communications, Transportation, Public Administration, or related field preferred. Passenger communications and service delivery.

$200,000 - $280,000 a year

Proficient in using contact center technology and tools, such as workforce management software, call routing systems, and quality monitoring platforms.

$58,136 - $84,656 a year

Strong relationship management experience with a track record of driving retention and growth. Develops technical fluency in client integrations and workflows…

$80,000 - $95,000 a year

You will have a dual mandate: leading the people who provide exceptional support, and championing the optimization of the tools they use.

$98,963 - $119,263 a year