Customer Service Manager Salaries in Latham, NY

Help clients navigate change—whether product updates, cloud transitions, or process shifts—by providing clarity, reassurance, and structured communication.

$51,035 - $65,000 a year

Serve as point/escalation person to answer the most complex telephone inquiries. Manage the day-to-day responsibilities of telephone performance, coaching/…

$56,160 - $99,360 a year

Possesses a valid driver’s license for travel purposes. Monitor telephone calls taken by subordinate staff and/or have direct customer contact to ensure…

$56,506 - $68,630 a year

1 day ago

Bachelor’s Degree in Business, Marketing, Communications, Public Administration, or related field (Master’s preferred).

$84,123 - $104,700 a year

Monitors Fair Hearing Specialists as they answer calls to assess the quality of their interactions with customers. Creates and maintains Knowledge Base content.

$66,951 - $85,138 a year

7 days ago

Support workforce and capacity planning through analysis of backlog, incoming failure rates, repair cycle times, and available resources.

$91,400 - $152,200 a year

7 days ago