Helpdesk Specialist Salaries in Merrifield, VA

Responds to telephone calls, emails, and personnel requests for technical support. Identifies, researches, and resolves technical problems.

$30 an hour

This role supports both end users and field technicians, ensuring that security systems remain reliable, functional, and properly maintained.

$75,520 - $94,400 a year

Activities may include, but are not limited to software repair, diagnostic testing, and the utilization of remote control tools used to take over the user’s…

$70,000 - $95,000 a year

The successful candidate will use problem management database and help desk systems as the primary problem tracking and resolution tool.

Respond to user inquiries via calls, emails, and tickets, assisting with account setup, system navigation, and basic troubleshooting. Junior Level (0–3 years).

$70,000 - $90,000 a year

Support field technicians by providing remote diagnostics, log reviews, and configuration assistance. Provide Tier 1–2 technical support for ESS platforms,…

$90,640 - $135,960 a year