Quality Assurance Managers Salaries in Norfolk, VA

Respond to phone calls in a prompt and courteous manner. Document all phone calls, clearly stating the nature of the call and the response(s) taken.

Identify opportunities for improvement and implement corrective actions. Track service progress and outcomes. Resolve customer complaints and escalate issues as…

$90,000 - $110,000 a year

Ability to obtain certification for a Property Manager within 12-months of employment and Housing Credit Certified Professional (HCCP) certification within two…

$50,000 - $60,000 a year

1–2 years of experience in a call center environment (preferably as a quality assurance analyst). Establish and perform call monitoring and work audit schedules…

$42,600 - $64,000 a year

Mentor field staff and subcontractors regarding USACE quality management expectations and contractual compliance. Develop practical corrective action plans.

$110,000 - $130,000 a year

1 2 years of experience in a call center environment (preferably as a quality assurance analyst). Establish and perform call monitoring and work audit schedules…

$42,600 - $64,000 a year

4 days ago