Helpdesk Specialist Salaries in Odenton, MD

Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner. Identify and troubleshoot technical issues.

$30 - $33 an hour

Responds to telephone calls, emails, and personnel requests for technical support. Identifies, researches, and resolves technical problems.

$30 an hour

Diagnose and resolve complex system issues, including multi-factor authentication failures, identity anomalies, network connectivity problems, and endpoint…

$41.82 - $46.91 an hour

Supervise the assessment and categorization of incoming support requests to determine the appropriate level of support required.

$55,000 - $70,000 a year

7 days ago

Log all service calls into the help desk call tracking system and ensure all tickets are monitored, distributed, and resolved in a timely fashion.

10 days ago

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field. Outside of the classroom, co-curricular and extra-curricular…

$48,000 - $63,000 a year