Customer Service Manager Salaries in Raleigh-Durham, NC

2-5 years of experience in customer service, account management, or a related field. Acting as the primary point of contact for an assigned portfolio of clients…

Bachelor’s degree in Business, Communications, or a related field; or equivalent combination of education and experience. Ability to travel 5% as required.

$80,000 - $106,000 a year

Call Metrics: call volume, call answer rate, average speed to answer, abandoned call rate, voicemail backlog, average handle time, and call volume by…

$70,000 - $85,000 a year

5 days ago

Partner with other Project Managers to develop and implement process improvements. Manage project budgets and approval of invoices.

$57,000 - $142,600 a year

While this position allows remote work, the individual must reside within the state of North Carolina and travel to client sites as needed.

10 days ago

You will have oversight of the GEC (Global Engagement Center) teams performing inbound calls, email, chat and processing/fulfillment of work in the GEC.

$95,000 a year