Helpdesk Manager Salaries in Reston, VA

Associate’s or bachelor’s degree in information technology, business, or related field, or equivalent experience preferred.

$110,600 - $128,600 a year

Monitor Service Desk performance and customer service skills (phone calls, email and in person) for training and addressing areas of concern.

$80,000 - $100,000 a year

Assist in the implementation of new help desk tools and technologies. Salary up to $165,000, depending on qualifications, including relevant certifications,…

Up to $165,000 a year

Respond to requests through multiple means: telephone, email, face-to-face contact and help desk ticketing system (SolarWinds Service Desk).

$60,000 - $70,000 a year

Active IAT Level II certification. Preferred certification in Information Technology Information Library (ITIL) v3 or later.

$150,000 - $170,000 a year

This role serves as a critical front-line resource responsible for delivering high-quality technical support to end users across a dynamic, mission-driven…

$26 - $33 an hour