Call Center Supervisor Salaries in Silver Spring, MD

Quality Assurance: Conduct regular audits of calls and interactions utilizing Dialpad call recordings, analytics, and quality monitoring tools to ensure quality…

$28.00 - $31.74 an hour

13 days ago

Oversee the preparation of all correspondence to clients, customers, and third parties in response to complaints, research requests, data inquiries and the like…

$139,786 - $238,014 a year

Recruiting, training, motivating, and coaching agents to achieve performance goals. Building relationships with customers and agents, resolving issues, and…

This role ensures the efficient alignment of staffing supply with multi-channel demand (calls, email, chat, IVR), enabling the contact center to achieve…

Monitor interactions: Ensure calls, emails, and other communications are evaluated for accuracy, quality, and compliance.

Jointly review and score operator calls on a monthly basis to maintain and elevate quality levels. Enforce strict quality control standards, maintaining a 10-…