Customer Service Manager Salaries in New York State

Support workforce and capacity planning through analysis of backlog, incoming failure rates, repair cycle times, and available resources.

$91,400 - $152,200 a year

8 days ago

Bachelor’s Degree in Business, Marketing, Communications, Public Administration, or related field (Master’s preferred).

$84,123 - $104,700 a year

Serve as point/escalation person to answer the most complex telephone inquiries. Manage the day-to-day responsibilities of telephone performance, coaching/…

$56,160 - $99,360 a year

Support implementation and ongoing optimization of call center systems, CRM tools, scheduling platforms, and mobility applications.

$66,669 - $82,002 a year

Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and…

$56,300 - $93,700 a year

8 days ago

Monitors Fair Hearing Specialists as they answer calls to assess the quality of their interactions with customers. Creates and maintains Knowledge Base content.

$66,951 - $85,138 a year

8 days ago