Call Center Manager Salaries in Springfield, MA

Monitors, audits and reviews incoming calls and monthly reports on a regular (weekly -monthly) basis to ensure quality screenings, appropriate call destination…

$97,500 a year

Quality Assurance: Monitor and evaluate calls for quality assurance, providing constructive feedback and implementing strategies to enhance service delivery.

$60,000 - $67,000 a year

This role is accountable for driving employee engagement, developing talent, maintaining compliance with regulatory and internal standards, and leading…

$78,990 - $98,740 a year

Partner with program managers, serve as an escalation point for complex client issues, complaints; while providing guidance with difficult calls or issues.

$74,000 - $86,000 a year

4 days ago

As Customer Care Center Manager, you'll oversee the daily operations of our CCC call center and ensure customers receive prompt, professional, and courteous…

$67,000 - $82,000 a year

Supervise staff in several housing centers that are tasked with the following, in a manner that continually ensures high-quality outcomes: face-to-face customer…

$60,000 - $68,000 a year

5 days ago