Support Specialist Salaries in Suwanee, GA

Key Responsibilities • Resolve Customer Issues: Own cases by performing detailed technical investigation, replicating issues, and determining optimal solutions.

Manage “Save the Sale opportunities to recover potential lost revenue. Monitor and work alerts, queues, and cases through case/order management systems.

Act as resource for new hires by providing Onboarding information, ensuring awareness of onboarding tasks and answering questions.

$26.60 - $32.41 an hour

8 days ago

Receive and manage incoming calls and emails from a general inbox as well as a personal company email account. High school diploma or equivalent required.

Balances independent analytical work with active participation in collaborative investigative efforts. Conducts comprehensive background investigations using…

Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Maintain accuracy and follow guidance.