Senior Customer Service Representative Salaries in Massachusetts

Provide strategic leadership for the Welcome Center triage model, driving continuous improvement in patient satisfaction and staff performance.

$88,600 - $104,800 a year

This is accomplished by working with customers after their implementation is complete to drive ongoing and expanded usage of the Allego platform.

$96,000 - $138,000 a year

Experience working with complex workflows, data-driven platforms, or technical SaaS products. Familiarity with Primavera P6 or similar planning tools.

$140,000 - $155,000 a year

Hands-on experience building with LLM-powered support tools — prompt design, workflow automation, or agent evaluation. 16 Weeks of Paid Parental Leave.

$150,000 - $210,000 a year

The Senior Director of Customer Support Operations will own the end-to-end vision, strategy, and execution at BRUNT, including CX tooling, staffing models,…

$139,000 - $165,000 a year

You will have a dual mandate: leading the people who provide exceptional support, and championing the optimization of the tools they use.

$98,963 - $119,263 a year