Product Support Salaries in Union City, CA

You'll support managing customer retention, resolving concerns, and tracking customer inquiries through enterprise systems.

Generate documentation and conduct hardware and software training to enable support of the products by our global field service engineers and technical support.

$105,000 - $115,000 a year

Familiarity with collaboration tools such as Microsoft Teams, Intercom (or similar ticketing systems), kanban boards, and wiki tools.

$93,000 - $135,000 a year

Document Customer Support calls and interactions and generate reports and metrics for management along with recommendations for continuous improvement.

Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers,…

$110,500 - $152,000 a year

Creates procedure document and presents reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory…

$104,000 - $231,000 a year