Customer Experience Supervisor Salaries in Waterbury, CT

Lead and develop teams to quickly diagnose root causes to problem areas. Knowledge of telephone system technology, especially ACD mechanics (Preferred).

$56,160 - $99,360 a year

1 day ago

Keep agents aware of inbound calls, calls waiting, abandonment rate, etc. Monitor queue and track inbound/outbound calls for the agency and by employee.

$64,480 a year

Problem Solving: Situations can be recurring or variable in nature, pertaining to customer billing or service issues, interpretation of state and regulatory…

$80,000 a year

9 days ago

Work closely with business unit managers, division field sales and marketing personnel as well as cross functional areas of the business.

$106,490 - $177,635 a year

Provides daily direction and communication to employees so that calls are answered in a timely, efficient and knowledgeable manner.

$60,000 a year

Investigates and resolves customer service issues as assigned by the security desk. Facilitates repair or correction and follows up on status of ongoing repairs…

$29.65 - $55.55 an hour