Call Center Manager Salaries in Westland, MI

Accepts escalation calls that cannot be resolved by CSRs or Leads to address and resolve caller issues. Actively assists with taking calls.

$23 an hour

14 days ago

Answer incoming calls from multiple branch locations while following individual branch procedures for taking payments, routing deliveries and services,…

Manage and evaluate the activities and day to day responsibilities of the Contact Center Representatives receiving incoming phone calls as well as facilitating…

1 day ago

Participate in quality listening sessions and ensure feedback sessions happen to provide timely feedback to agents and improve overall quality performance of…

$180,000 - $200,000 a year

Provide direction on all operational aspects of the department including cash handling, security, audit procedures, and compliance. 401(K) matching up to 5%.

Bachelor’s degree in a business-related field or equivalent work experience. 401(K) matching with up to 5% match.