The purpose of this position is to expand the credit union's residential mortgage loan portfolio by cultivating new and existing relationships, assisting potential borrowers to choose the right mortgage product, and advising borrowers throughout the mortgage process. This position provides prompt, professional and courteous support and assistance to internal departments, retail branches and members.
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Provides friendly, responsive service to all members; cultivates and maintains appropriate relationships with members and co-workers; abides by UT Federal Credit Union's Global and Departmental Service Standards and encourages teammates to do the same.
- Achieves referral and/or sales goals set forth by the credit union.
- Maintains the highest level of confidentiality with all member information.
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Assists in developing the credit union's residential mortgage loan portfolio by cultivating new and existing relationships. This will be executed by
- Leveraging established relationships,
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Partnering with local area real estate brokers and centers of influence (COI's) to establish lending opportunity referral sources, and
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Networking and participating in community events.
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Maintains a thorough understanding of UT Federal Credit Union's residential mortgage products to ensure that members are placed in the product that best fits their financial situation. Maintains a thorough knowledge of other credit union products and services to identify cross-sell opportunities that benefit the member.
- Processes first mortgage and home equity loan applications, including
- Interviewing loan applicants and providing the necessary counselling on loan options, rates, terms, and collateral requirements,
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Evaluating the applicant's financial status by reviewing the required information for a credit application,
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Working closely with Processors to ensure that all conditions are met for closing,
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Managing a pipeline of leads and loans in process,
- Communicating loan decision and conditions to members in a timely manner, and
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Participating in loan closings.
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May assist with the processing of member business loans applications.
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Performs Medallion Signature Guarantee services and notary services, as requested by members.
- Serves as Relationship Manager to assigned accounts, serving as the first point of contact with members. Includes duties such as onboarding, maintaining member relationships, and marketing outreach efforts.
- Actively participates in branch and all-staff meetings to maintain awareness of organizational issues and promotional campaigns; stays current on policies, procedures, and applicable regulations.
- Attends training classes to continuously increase job knowledge and overall job performance in order to provide exceptional service to our members. Takes initiative for personal career development and seeks opportunities to learn new skills.
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Other duties may include managing complaints, resolving problems, and answering questions regarding UT Federal Credit Union's products and services.
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Other duties may be assigned.
Mortgage Development Specialists exhibit excellent communication skills by listening to members' needs and offering expert advice on products and services in a positive, friendly manner in order to build lasting relationships with members. Mortgage Development Specialists also exhibit patience and empathy and are responsive when dealing with members and employees. Successful Mortgage Development Specialists will be focused, well-organized individuals, with the ability to think on their feet. They will be comfortable in a sales environment and will demonstrate a strong sales ability by identifying products and services that meet member needs. They will consistently achieve referral and/or sales goals. Charisma, a team spirit, and the ability to work in a dynamic environment are essential. Mortgage Development Specialists are able to think creatively to find solutions and are motivated to take initiative as appropriate.
No supervisory responsibilities required.
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Maintains the highest standards of ethical behavior.
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Maintains a positive attitude with employees and members, and remains flexible while focused on accepted practices, policy, productivity and effectiveness.
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Promotes awareness of the credit union mission and brand statement to the credit union membership.
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Abides by the Service Standards established by the credit union.
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Knowledge of financial products and services.
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Compliance with the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act), requiring registration through the Nationwide Mortgage Licensing System and Registry (NMLS).
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Demonstrated sales skills and ability to meet sales goals.
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Has regular, predictable attendance.
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Excellent verbal and written communication skills to communicate professionally.
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Maintains a professional appearance in accordance with established dress code.
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Technological skills and knowledge, including computer literacy.
Associates degree; plus one to three years' related experience in sales and lending services; or an equivalent combination of education and experience.
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Ability to accurately process account entries and transactions, write routine reports and construct basic correspondence to communicate professionally with members. Ability to speak effectively to members and employees of the organization. Ability to read and interpret basic forms, credit union documents, operating and maintenance instructions, and procedure manuals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving variables in situations. In certain circumstances, problem resolution may require considerable diplomacy while dealing with difficult people.
A Notary Public certification may be required.
A Medallion Signature Guarantee certification may be required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to speak and hear distinctly. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The employee is required to stand, sit and walk; sometimes to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 lbs.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. All essential functions are performed in an office setting. Temperatures in the climate-controlled office may fluctuate. Work area is sometimes noisy due to multiple member interactions. The noise level in the work environment is usually moderate. Employee may not be able to easily leave work area unless for a scheduled break.
The mental demands for this position include: the need to be alert to member needs, to be resourceful in solving member problems, and to be precise when updating member accounts. The employee must be able to deal with people effectively under adverse and/or stressful conditions, occasionally be persuasive, use judgment, and exhibit patience.
