Position Summary
The TYEP Program Specialist is responsible for the implementation and delivery of youth workforce services aligned with WIOA and the Tennessee Youth Employment Program (TYEP). This position supports eligible youth and young adults (ages 14–24) through comprehensive career services, work-based learning opportunities, and individualized case management.
The Program Specialist ensures compliance with WIOA Title I Youth program requirements, including eligibility determination, objective assessment, development of Individual Service Strategies (ISS), and delivery of required youth program elements. The position maintains a caseload and is accountable for participant outcomes, data integrity, and adherence to federal, state, and local regulations.
Key Responsibilities
Eligibility, Enrollment & Compliance
- Determine participant eligibility in accordance with WIOA Title I Youth program criteria and TYEP guidelines.
- Collect, verify, and maintain required source documentation to support eligibility and program participation.
- Complete objective assessments of academic and occupational skill levels, as well as service needs
- Develop and maintain Individual Service Strategies (ISS) in partnership with each participant.
- Ensure compliance with WIOA regulations, state policies, and local procedures, including documentation and audit readiness.
Case Management & Service Delivery
- Provide comprehensive case management services, including intake, orientation, goal setting, service planning, and follow-up.
- Deliver and/or coordinate WIOA youth program elements, including but not limited to:
- Work-based learning experiences (e.g., summer employment, internships, job shadowing)
- Supportive services to reduce barriers to participation and employment.
- Financial literacy education and career readiness training
- Leadership development opportunities
- Maintain regular contact with participants to monitor progress, document outcomes, and ensure successful program engagement.
Participant Support & Career Development
- Provide individualized coaching, mentoring, and career counseling to support education and employment goals.
- Prepare participants for workforce entry through job readiness training, resume development, and interview preparation.
- Track and support attainment of measurable skill gains, credential achievement, and employment outcomes.
Employer Engagement & Worksite Coordination
- Collaborate with employer partners to develop and support work-based learning opportunities.
- Match participants with appropriate employment opportunities based on skills, interests, and career pathways.
- Serve as liaison between participants and employers to ensure successful placement, performance, and retention.
Data Management & Reporting
- Accurately enter, update, and maintain participant data in the designated case management system (e.g., Jobs4TN or applicable MIS)
- Ensure timely and accurate reporting of services, activities, and outcomes in accordance with WIOA performance indicators.
- Monitor participant timesheets and payroll documentation to ensure accuracy and compliance.
Partnerships & Outreach
- Coordinate with community-based organizations, schools, and partner agencies to recruit eligible youth.
- Maintain effective relationships with participants, families, employers, and stakeholders.
- Support outreach and engagement strategies to increase program awareness and participation.
Other Duties
- Perform additional duties as assigned to support workforce development initiatives and program success.
Minimum Qualifications
- High School Diploma or GED
Preferred Qualifications
- Bachelor’s degree in workforce development, public administration, social work, education, or a related field
- Experience working with federally funded workforce programs, preferably WIOA Youth
Required Knowledge, Skills & Abilities
- Knowledge of WIOA Title I Youth program regulations, performance indicators, and eligibility requirements
- Strong case management and documentation skills, with attention to detail and compliance
- Ability to conduct objective assessments and develop individualized service plans.
- Effective communication, coaching, and interpersonal skills
- Ability to manage multiple priorities in a fast-paced, compliance-driven environment.
Core Competencies
- Accountability & Compliance
- Participant-Centered Service Delivery
- Data Integrity & Reporting Accuracy
- Relationship Management & Customer Service
- Problem Solving & Critical Thinking
- Digital Proficiency (Microsoft Office, Google Workspace, case management systems)
Environmental Requirements
- Most work is conducted in a typical indoor office environment.
- The position may require work on some nights and weekends.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is:
- Frequently required to sit, talk, and hear.
- Occasionally required to walk.
- Extensively uses hands and fingers to feel, manage, or operate objects, tools, or controls.
- Constantly reaches with hands and arms.
- Occasionally lifts and/or moves up to thirty pounds.
- Extensively uses close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Why Join the Greater Memphis Chamber?
The Greater Memphis Chamber, in its role supporting the GMLWDB, is committed to advancing a high-performing workforce system under WIOA that drives economic mobility and business growth. This role offers the opportunity to directly impact regional talent development, strengthen employer partnerships, and contribute to a more competitive and inclusive economy.
This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties, and skills required.
