NOTE:
1: This position is hybrid (3 days onsite) in our FIS Office locations in Jacksonville (FL), Milwaukee (WI) & Atlanta (GA).
2: Current or future Sponsorship is not available for this position.
About the Team:
The Commercial & BPaaS organization at FIS is a mission‑critical technology and services division that powers some of the largest financial institutions, government agencies, and commercial enterprises across North America. Our teams deliver high‑scale, high‑reliability platforms that support card manufacturing and personalization, item processing, back‑office banking operations, workforce automation, and next‑generation Business Process‑as‑a‑Service (BPaaS) solutions—serving more than 3,000 clients, including many of the top issuers and financial institutions in the industry.
Bringing together engineering, product, delivery, and commercialization functions, the Commercial & BPaaS group is designed to accelerate innovation while operating complex, high‑volume systems that process billions of transactions and items annually.
What you will be doing
As Principal SRE - define meaningful SLIs, SLOs for owned services; tracks error budgets and burn rates.
Advanced scripting, CI/CD, container orchestration (Docker/Kubernetes).
Forecasts capacity for owned services; plans for growth.
Automates recurring workflows; maintains CI/CD pipelines.
Owns on-call for services; troubleshoots incidents independently.
Writes blameless postmortems; tracks follow-up actions.
Decision-making, conflict resolution, mentoring juniors.
Collaborate with development, QA, DevOps, and product teams to align on reliability goals and incident response processes.
Conduct capacity planning, performance tuning, and resource optimization.
Collaborate with security teams to implement best practices and ensure compliance.
Manage deployment pipelines and configuration management for consistent and reliable app deployments.
What you bring:
15+ years of experience in SRE, Software engineering and architecture in public cloud environments.
Performance and Reliability – Must Haves
Strong Knowledge in Performance Monitoring Tools like Dynatrace, Splunk and ability to create Dashboards, Views and Alerts.
Pattern Analysis and Correlation skillset.
Experience in middleware and ancillary technologies as per business need.
Experience with relational databases, and/or NoSQL databases.
Experience in SDLC and Agile Methodologies (Code Reviews, automated test cases etc).
Experience in Capacity Planning and Demand Forecasting.
Programming Skills and SRE Foundation
Knowledge in OS, Network, Middleware, Database, SSL, Load Balancer.
Must have knowledge in scripting language (Unix Shell, Windows Scripting, Python, Java, .NET…).
Knowledge in DevOPS (CI/CD), Perf Engg. will be nice to have for SRE role.
To have a knowledge in End-to-End Application Topology.
Knowledge in Cloud and Container Technologies.
Automation & Scalability
Hands on with at least one of (Unix/Windows Scripting, Python, Java, C++, C#).
Ability to Automate repetitive tasks - (Scripting, RPA, Power Automate, UiPath etc.).
Ability to implement AI models in Problem Solving and reduce MTTR.
Experience with relational databases, and/or NoSQL databases.
Strong Experience in Development and Implementation of Monitoring Tools like Dynatrace, Splunk and ability to create Dashboards, Views and Alerts.
Ability to identify and eliminate TOILs.
Product Delivery CI/CD & DevOps
Experience with Virtualization / Containerization in a production environment (e.g. Kubernetes, etc.).
Knowledge in DevOPS (CI/CD) and relevant tools (e.g. Jenkins).
Knowledge of configuration management systems like Ansible, Chef or Puppet.
Observability
Strong Problem-Solving Skills.
Pattern Analysis and Correlation skillset.
Strong Knowledge in Tools like Dynatrace, Splunk and ability to create Dashboards, Views and Alerts.
Experience in Reliability and Performance Engineering and Tools.
Soft Skills
Engineering Mindset with End to End view and provide solutions.
Passion for problem solving with strong analytical capabilities.
Strong and Assertive Communication.
Good Leadership skills.
To be more proactive than reactive.
Passion for Continuous Improvement.
Platform Maturity & Continuous Improvement
Banking / Payments Product Domain Knowledge.
Experience in Fintech working in Fintech Companies with rich Domain Experience.
Experience in middleware and ancillary technologies as per business need
Experience with Virtualization / Containerization in a production environment (e.g. Nomad, Mesos, Kubernetes, etc.).
Knowledge in OS, Network, Middleware, Database, SSL, Load Balancer.
Experience in driving and implementing SRE Principals.
What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits
NOTE:
1: This position is hybrid (3 days onsite) in our FIS Office locations in Jacksonville (FL), Milwaukee (WI) & Atlanta (GA).
2: Current or future Sponsorship is not available for this position.
