SRCTec, LLC is seeking a highly experienced Senior Field Service Representative to become one of two OEM representatives supporting local units at Fort Hood, TX. SRCTec designs, manufactures, and supports advanced radar and sensor systems for a global commercial and defense customer base. The Senior Field Support Representative will serve as a subject matter expert (SME) for sustainment-related technical matters, leading pre- and post-sales technical support through expert product demonstrations, advanced training, field support, and remote assistance. The candidate will primarily integrate with assigned units providing technical and training support in garrison and deployed CONUS and OCONUS locations (excluding danger zones). This role also involves mentoring junior FSRs, influencing product design for supportability, developing comprehensive technical content to maximize customer success, and providing on-site consultation oversight and integration support for hardware, software, network configurations, and new system initiatives.
What You’ll Do
-
Lead field training and service support at customer locations, both domestically and internationally, resolving complex sustainment challenges
-
Partner closely with customers and end users to define requirements, document expectations, and collaborate with internal teams to deliver innovative solutions that enhance product usability
-
Excel in a collaborative, customer-focused engineering culture, mentoring junior representatives and driving value for clients
-
Address critical customer operational needs with rapid response, including last-minute travel to potentially austere field sites
-
Lead advanced troubleshooting, system/sub-system analysis, and component-level diagnostics
-
Provide authoritative technical guidance to engineering, quality, configuration management, and subcontract teams to optimize product sustainment, including guidance on handling, installation, and utilization of various systems and equipment
-
Develop comprehensive test plans, technical performance assessments, and actionable after-action reports to enhance system performance and customer satisfaction
-
Train and mentor junior Field Support Representatives, serving as a lead instructor for operator and maintenance training courses, including coaching and reviewing the work of lower-level technical staff
-
Analyze interrelations of logistics activities to propose solutions that improve product sustainment and usability
-
Provide on-site consultation oversight and integration support for existing hardware, software, network configurations, and new system initiatives for all sites within area of responsibility
-
Advise on technical requirements for products and services, support equipment, and electronic equipment installations
-
Assist in the development and ensure adherence to area-wide procedural/policy changes
-
Work independently to achieve day-to-day objectives with significant impact on operational results or project deliverables, including responsibility for entire projects or processes within a technical area
-
Develop technical solutions to unclear problems and issues that require deep technical knowledge, collaboration with internal experts, and understanding of impact on end-product/solution
What You’ll Bring
- Associate’s degree, vocational certification, or military experience in an engineering-relevant field with 7+ years of engineering-related experience, or Bachelor’s degree in an engineering-related field with 5+ years of work experience (equivalent combination of education, training, and experience considered, such as expertise with radar, RF-based, communication, or navigation systems)
-
Deep understanding of and ability to apply principles, theories, and concepts of technical domain, with broad understanding of other related specialty areas
-
Expert proficiency with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, and oscilloscopes to diagnose complex electrical and electronic issues
-
Advanced ability to interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation with precision
-
Expert ability to synthesize technical product knowledge and customer field experience to assist/lead the development of technical manuals and training material content
-
Superior written and verbal communication skills, with a proven ability to deliver exceptional customer service, including communicating with internal and client project team members to influence solution design, process, and approaches
-
Highly self-motivated with exceptional time management and leadership skills to manage complex projects independently
-
Proven ability to lead cross-functional teams and interact with higher-level engineering leaders, PMs, and customers with minimal supervision
-
Extensive experience delivering technical training and certification as a lead instructor for operator and maintenance training courses
-
Mastery of technical expertise within the Field Support track and full understanding of U.S. government and company standards related to logistics and sustainment
-
Meet physical occupational requirements including the ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays, and ability to obtain tower climbing certification, with or without reasonable accommodations
-
Expert computer skills, including MS Office suite, and a firm understanding of TCP/IP networking
-
Willingness to travel up to 75% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards
-
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for (and subsequently receive) access to classified information up to the Secret level
-
Must be able to pass a pre-deployment physical
Ways to Stand Out
- Military experience preferred but not required
What Sets Us Apart?
SRCTec, LLC is a manufacturing and life cycle management company specializing in the cost-effective production of high-quality, high-reliability, advanced military electro-mechanical products. SRCTec is a wholly owned subsidiary of SRC, Inc.
SRC is a not-for-profit research and development company that combines information, science, technology and ingenuity to solve “impossible” problems in the areas of defense, environment and intelligence. Across our family of companies, we apply bright minds, fresh thinking and relentless determination to deliver innovative products and services that are redefining possible®. When you join our team, you’ll be a part of something truly meaningful — helping to keep America and its allies safe and strong. You’ll collaborate with more than 1,400 engineers, scientists and professionals — with 20 percent of those employees who have served in the military — in a highly innovative, inclusive and equitable work environment. You’ll receive a competitive salary and comprehensive benefits package that includes four or more weeks of paid time off to start, 10 percent employer contribution toward retirement, and 100 percent tuition support.
Total compensation for this role is market competitive. The anticipated salary range for this position based out of Syracuse, NY is estimated at $85,000 to $104,000 annually. The actual salary will vary based on applicant’s experience, skills, and abilities, geographic location as well as other business and organizational needs. SRC offers competitive benefit options, for more details please visit our website.
