POSITION: Relationship & Student Support Manager
REPORTS TO: Director of CWS Operations, Training & Credentialing
DEPARTMENT: Corporate Work Study
FLSA STATUS: Exempt
SALARY: $45,000 - $55,000
Employment Category: Non-Contract, 12-months per Year
Saint Martin de Porres High School is seeking a dynamic, energetic and self-driven Relationship & Student Support Manager to be part of an innovative urban college-prep and career readiness high school experience.
OUR ORGANIZATION
Saint Martin de Porres High School is part of the Cristo Rey Network of Catholic schools designed exclusively for students of modest means. Our competitive edge is our Corporate Work study program, which allows students to gain real world work experience while receiving a college preparatory education. Eighty percent of our students will be the first in their extended families to go to college. Our rigorous curriculum, which includes students working in a corporate environment, was designed specifically for our school by a committee of prestigious educational leaders. Saint Martin was founded in 2004, we are chartered by the state of Ohio and accredited through the Ohio Catholic Schools Accrediting Association. Our mission of College and Career Readiness is centered around five pillars: Work, Study, Serve, Lead, and Pray.
POSITION SUMMARY
The Relationship & Student Support Manager plays a key role in the success of Corporate Work Study (CWS) by managing a portfolio of client partnerships while supporting students’ professional growth and workplace success.
This position serves as a liaison between clients, students, families, and internal teams to build strong relationships, address challenges proactively, and ensure a positive work-study experience for all stakeholders. The manager also supports student engagement initiatives by providing coaching, intervention, and retraining support to help students successfully return to and thrive in the workplace.
ESSENTIAL DUTIES & RESPONSIBILITIES
Relationship Management & Partner Support
- Serve as the primary Relationship Manager for an assigned portfolio of Corporate Work Study partners.
- Build and maintain strong relationships with supervisors through consistent communication, responsiveness, and trust.
- Provide high-quality customer service and support to workplace supervisors, students, and families.
- Address workplace concerns proactively, helping resolve challenges and prevent recurring issues.
- Conduct supervisor onboarding for new partners, clearly communicating the mission, expectations, and goals of Corporate Work Study.
- Conduct a minimum of two site visits annually for each assigned partner account to monitor student experiences, workplace conditions, and supervisor feedback.
- Support partner retention and renewal efforts, including recontracting and identifying opportunities for expanded engagement.
- Collaborate with fellow Relationship Managers and the CWS team to support student performance reviews, job placement decisions, workplace coaching efforts, and daily AM/PM operational check-in.
Student Support
- Develop and maintain student support resources, including intervention plans, performance improvement plans (PIPs), coaching materials, and retraining resources.
- Plan and facilitate workplace retraining programs for students removed from or terminated from job placements, focusing on accountability, skill development, and successful re-entry into the workplace.
- Facilitate one-on-one and small-group coaching sessions that help students strengthen employability skills, navigate workplace challenges, and improve workplace performance.
- Ensure 100% completion of required Department of Labor training hours for freshman and sophomore students within designated timelines, maintaining accurate documentation and compliance records.
- Support the planning and implementation of CWS Lion Pride Institute curriculum, training resources, and student development events.
- Coordinate communication and follow-up with students, families, workplace supervisors, and school staff regarding workplace incidents, support plans, retraining expectations, and student progress.
EDUCATIONAL REQUIREMENTS
- Bachelor’s degree or two years of relevant work experience is required.
REQUIRED SKILLS/TRAITS
- Strong organizational skills with the ability to effectively manage time, priorities, and multiple responsibilities in a fast-paced environment.
- Ability to build positive relationships and communicate effectively with students, families, workplace supervisors, community partners, and colleagues.
- Strong problem-solving, conflict resolution, and decision-making skills.
- Ability to provide coaching, accountability, and support while maintaining professionalism and empathy.
- Collaborative team player who works effectively with the Corporate Work Study team, faculty, staff, and school leadership.
- Ability to handle confidential and sensitive information with professionalism and discretion.
- Strong verbal, written, and interpersonal communication skills.
MISSION & PROFESSIONAL EXPECTATIONS
- Understands and completely embraces the Saint Martin de Porres High School mission and the Cristo Rey Network's Ten Standards for Mission Effectiveness; and, the Five Pillars of Saint Martin: Work, Study, Serve, Lead and Pray.
- Believe in the power of real-world learning experiences to support student growth, career readiness, and long-term success.
- Foster a student-centered environment grounded in coaching, accountability, relationship-building, and active learning.
- Support the Catholic mission and values of the school while promoting ethical, respectful, and professional behavior among students and staff.
- Demonstrate flexibility, initiative, and a willingness to contribute to the broader success of Corporate Work Study and school community.
- Work collaboratively as a positive and supportive member of the Saint Martin team.
