Join a Dental Team Where Patient Experience Matters
Dental Wellness Centers of Georgia is seeking an experienced dental front office professional who is dependable, knowledgeable, organized, and genuinely enjoys taking care of people.
Our Patient Coordinator is often the first and last person our patients interact with, making this role an important part of both the patient experience and the success of our practice.
We are looking for more than someone who can answer phones and schedule appointments. The right candidate understands how a dental practice operates and is comfortable navigating dental terminology, procedures, insurance benefits, claims, billing, treatment-related financial conversations, and patient balances while providing warm, professional service.
If you are an experienced dental administrative professional who takes pride in being reliable, accurate, welcoming, and accountable, we would love to hear from you.
What You'll Do
As a Patient Coordinator, you will help keep the front office organized, the schedule productive, and our patients informed and cared for throughout their experience.
Responsibilities include:
- Welcome patients warmly and professionally while creating an exceptional first impression.
- Answer incoming calls, respond to patient questions, and appropriately route clinical or administrative concerns.
- Schedule and confirm patient appointments while helping maintain an organized and productive schedule.
- Accurately enter and maintain patient demographics, insurance information, appointments, and other information within the dental practice management system.
- Verify dental insurance eligibility, benefits, limitations, frequencies, deductibles, and applicable coverage for planned treatment.
- Understand and assist with coordination of benefits when patients have multiple insurance policies.
- Prepare, submit, track, and follow up on dental insurance claims and supporting documentation.
- Understand common dental procedures, terminology, and CDT codes sufficiently to communicate accurately with patients, providers, insurance companies, and team members.
- Collect patient copayments, deductibles, estimated portions, outstanding balances, and other amounts due.
- Confidently and professionally communicate financial responsibility to patients.
- Post patient and insurance payments accurately and assist with account reconciliation.
- Monitor outstanding patient balances and assist with collection efforts according to practice policies.
- Assist new patients with registration, insurance information, forms, and preparation for their first visit.
- Maintain patient confidentiality and comply with HIPAA and practice policies.
- Communicate effectively with clinical team members to help provide a smooth patient experience from check-in through check-out.
- Contribute wherever needed to support the success of the practice and the team.
What We're Looking For
Dental front office experience is strongly preferred for this position with a minimum of two years. We are specifically seeking candidates who understand the administrative and financial processes unique to dentistry.
An ideal candidate will have experience with:
- Dental terminology and common dental procedures
- Dental procedure codes (CDT)
- Dental insurance verification and benefit interpretation
- Dental insurance claims and claim follow-up
- Coordination of benefits
- Patient billing and account management
- Collecting patient portions and outstanding balances
- Dental practice management software
- Appointment scheduling and confirmation
- Patient communication and customer service
The Person Who Will Thrive Here
Technical knowledge is important, but so is character.
Our ideal Patient Coordinator is:
- Reliable and accountable — your team can count on you to be present, prepared, and follow through.
- Trustworthy — you handle patient information, financial information, and practice responsibilities with integrity and discretion.
- Friendly and welcoming — you understand that every interaction contributes to the patient's perception of our practice.
- Detail-oriented — you recognize that small errors in insurance, scheduling, billing, or patient information can create larger problems.
- Organized — you can manage multiple responsibilities while keeping priorities straight.
- Confident — you are comfortable discussing insurance benefits, treatment costs, and outstanding balances professionally.
- A strong communicator — you communicate clearly and respectfully with patients, providers, teammates, and insurance representatives.
- Team-oriented — you understand that a successful dental practice requires administrative and clinical teams to work together.
- Solution-focused — when something needs attention, you take ownership and work toward a resolution.
- Committed to exceptional service — when we say excellent patient service, we mean it.
Experience & Qualifications
- Previous dental front office/administrative experience strongly preferred
- Working knowledge of dental terminology, procedures, insurance, billing, and claims preferred
- Strong computer and practice-management software skills
- Excellent telephone and interpersonal communication skills
- Strong attention to detail and organizational ability
- Ability to multitask and maintain accuracy in a fast-paced dental environment
- Ability to protect confidential patient and practice information
- Dependable attendance and punctuality are essential
- Willingness to participate in continuing education and ongoing professional development
Schedule
Candidates should have flexibility to work within practice hours between 7:00 a.m. and 7:00 p.m., Monday through Friday, depending upon location and scheduling needs.
This position may also require approximately one Saturday per month.
Why Dental Wellness Centers of Georgia?
We believe our team members should have opportunities to grow professionally, personally, and financially.
Dental Wellness Centers of Georgia is a growing organization committed to professional development, strong teamwork, exceptional patient care, and creating opportunities for our team members to build meaningful careers.
We offer:
- Competitive compensation based on experience
- Benefits for eligible team members
- Continuing education and professional development
- Opportunities for advancement
- A supportive, team-oriented work environment
- Opportunities to grow within an established multi-location dental organization
How to Apply
Please submit your resume along with a brief introduction describing your dental front office experience, particularly your experience with dental insurance, claims, billing, scheduling, and patient financial responsibilities.
Qualified candidates will be contacted directly regarding the next step in our interview process.
All applications and inquiries will be handled confidentially.
Learn more about Dental Wellness Centers of Georgia at DentalWellnessGA.com.
If you are an experienced dental professional who believes patients deserve both excellent clinical care and an exceptional experience, we would love to meet you.
Pay: $15.00 - $28.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- On-the-job training
- Opportunities for advancement
- Paid time off
- Referral program
- Uniform allowance
- Wellness program
Experience:
- professional dental industry: 2 years (Required)
Ability to Commute:
- Richmond Hill, GA 31324 (Required)
Work Location: In person
