Top 71 Implementation manager Jobs in Boston, Ma

Strategic/Enterprise Customer Success Manager
Shopmonkey —Boston, MA
- Full-time
- Mid-level
- 4 years
- Commercial
- Paid holidays
- Disability insurance
Quick Apply
Manager, Client Accounting Services Onboarding
Aprio —Boston, MA
- $100,000 - $160,000 a year
- Full-time
- Hybrid work
- CPA
- 5 years
- Finance
- Profit sharing
- Wellness program
Customer Success Manager I (Inside)
Axon —Boston, MA
- $68,569 - $109,710 a year
- Email
- Mid-level
- Office
- 3 years
- Paid parental leave
- Health insurance
Quick Apply
1d
Senior Implementation Consultant – Sales Enablement, Client Reporting, and Digital/Web
Olmstead Associates —Boston, MA
- Email
- 3 years
- SQL
- APIs
- 401(k) matching
Customer Success Manager - P&C Claims
Shift Technology —Boston, MA
- $120,000 - $140,000 a year
- Full-time
- Remote
- Mid-level
- Training & development
- Internship
- Paid holidays
- Paid time off
Quick Apply
Senior Manager, AI Implementation (Boston)
KUBIKWARE —Boston, MA
- Contract
- 8 years
- Senior level
- Leadership
Manager, Implementations
Community Care Cooperative —Boston, MA
- $102,561 - $125,638 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
Quick Apply
8d
Product Implementation Consultant
Cariina —Boston, MA
- $80,000 - $120,000 a year
- Full-time
- Mid-level
- Travel
- Communication skills
- Health insurance
- Dental insurance
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Implementation Specialist (Certified Pharmacy Technician)
Advanced Pharmacy Solutions —Marlborough, MA
- Mid-level
- High school diploma or GED
- Travel
- Health insurance
- 401(k)
Quick Apply
Technical Implementation Manager II
ZoomInfo Technologies LLC —Waltham, MA
- $55,300 - $86,900 a year
- Hybrid work
- Mid-level
- Office
- Mentoring
- Wellness program
- Health insurance
Sr. Customer Success Manager
Allego —Waltham, MA
- $96,000 - $138,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Senior level
- Paid parental leave
- AD&D insurance
Quick Apply
Alpha Data Implementation Project Manager, Vice President
State Street —Boston, MA
- Full-time
- Finance
- Bachelor's degree
- Agile
- Disability insurance
- Health insurance
Customer Success Manager
Level Data LLC —Boston, MA
- $70,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Travel
- Paid parental leave
- Health insurance
Oracle Cloud EPM Implementation - Senior Manager
PRICE WATERHOUSE COOPERS —Boston, MA
- $124,000 - $280,000 a year
- Oracle
- CPA
- Finance
- Paid holidays
- Health insurance
Customer Success Manager
Allego —Waltham, MA
- $80,000 - $110,000 a year
- Hybrid work
- Microsoft Outlook
- 5 years
- Bachelor's degree
- Paid parental leave
- AD&D insurance
Quick Apply
Oracle HCM Cloud Implementation Senior Manager
Deloitte —Boston, MA
- $155,600 - $306,800 a year
- Full-time
- Oracle
- Bachelor's degree
- Travel
6d
Strategic Customer Success Manager - Aerospace and Defence
CoLab Software —Boston, MA
- CAD
- Travel
- Senior level
Quick Apply
6d
Collibra Implementation Consultant
CEDENT —Boston, MA
- Mid-level
Implementation Consultant
List Engage —Framingham, MA
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Enterprise Customer Success Manager
Motivity —Boston, MA
- Remote
- Senior level
- Communication skills
- Commercial
Quick Apply
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Strategic/Enterprise Customer Success Manager

Shopmonkey -
Boston, MA

Quick Apply

Job Details

Full-time

Benefits

Internet reimbursement
Stock options
Paid holidays
Disability insurance
Health insurance
Dental insurance
Cell phone reimbursement
Parental leave
Employee assistance program
Vision insurance
Life insurance

Qualifications

Revenue growth
Managing customer accounts
Data visualization software proficiency
Software sales
Payment processing
Upselling
Mid-level
Tableau
Managing clients in a customer support role
Cross-selling
Salesforce Cloud
Collaboration with product development teams
Decision making
Customer engagement
Sales management systems proficiency
Post-sales relationship building
Experience with SaaS (as product category for technical sales engineers)
Data-driven problem-solving
Project execution
Client growth strategy
CRM system proficiency
Application support
Data analytics tools
SaaS
4 years
Customer growth strategy
Cross-functional communication

Full Job Description

The Enterprise Customer Success Manager will lead Shopmonkey's Enterprise customer engagement and growth initiatives. You will play a pivotal role in working with Shopmonkey's largest customers, ensuring they feel empowered, supported, and thrive in their business while running on our platform. You are responsible for building relationships with corporate customers, franchises, and individual shop staff to drive adoption and engagement with key value-added products and features. You will work closely with cross-functional teams, including Sales, Implementation, Support, RevOps, and Product, to make sure the customer is successful throughout their entire journey with Shopmonkey.

What you will do:

Develop relationships with strategic customers, understand how their shops run, and what makes their business successful
Manage and check in proactively on a regular cadence to ensure customers maintain high NPS, are engaged, and have a high adoption of Shopmonkey's offerings
Using Data to Drive depth within your book of business, make strategic recommendations, and a cadence of QBRs
Become a trusted advisor and advocate for customers' stakeholders and executives
Managing the payments/billing and administration side of your Book of Business
Partnering with Commercial leaders to drive value-add upsells, cross-sells, and successful renewals for both growth and maintaining NRR
Remove adoption roadblocks by understanding challenges and recommending solutions, driving product value and stickiness
Become the voice of the customer, and represent customer use cases internally
Travel to customer location(s) for meetings with stakeholders and attend events/trade shows, as required

We are looking for people who:

Have 4+ years of experience in a Customer Success Or Customer Experience role within SaaS
Ability to project manage and execute tasks at an executive level
Team player willing to pick up and help others achieve shared goals
Ability to use Success and Revenue tooling (i.e., Salesforce, Tableau, etc)
Have a high EQ and demonstrable empathy. You are relentlessly customer-focused
Adapt while in an ever-growing team and customer base
Data-driven decision maker and results
Balance between thinking strategically with exceptional attention to detail and execution
Are self-directed, highly motivated to succeed, and maintain an "always learning" posture
Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and fast-paced changes
Automotive Industry Experience is a Plus

In the United States the range is typically an OTE of $125,000 to $135,000 + equity + benefits. The range provided is Shopmonkey's reasonable estimate of the compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.

Fully Remote Work!

$20 phone/internet monthly reimbursements
Virtual activities and in-person meet-ups
Laptop and super rad swag provided
Unique opportunity: This is the best form of hybrid! All teams get to travel and meet up for collaboration at least once/year.

Why Shopmonkey?

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status:

Health & Wellness

Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
Short term and long term disability
Employee assistance program
Reimbursement for a personal health and wellness membership
Generous parental leave
401(k) available upon hire

✈️ Time Off

11 paid holidays
Flexible time off - take the time off you need!

Giving Back

Matching donations for approved charitable organizations
Group volunteer efforts

Check out our founder's story, life page, or hear from real employees about what it's like to work at Shopmonkey.

Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.

About the Industry

The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.

About Shopmonkey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.

In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.

In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024, and 2026!

Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.

Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at [email protected].

Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:

Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
Our Talent Acquisition team only corresponds from email addresses with the domain '@Shopmonkey.io'. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey's Careers page, or our official LinkedIn Company Page

The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.

Quick Apply

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