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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome
Reasonable Accommodation Statement
The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents Additional Documents section for each application.
Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at
[email protected] or call (217) 524-7514 for further information and to request or discuss an accommodation.
Sponsorship for Employment
The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.
Disclosure of Salary Information
In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.
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Date: Jul 28, 2026
Location:
Springfield, IL, US, 62704
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Job Requisition ID: 57721
Job Requisition ID: 57721
Opening Date: 07/28/2026
Closing Date: 08/11/2026
Agency: Department of Healthcare and Family Services
BPIS: 08547
Class Title: MANAGEMENT OPERATIONS ANALYST II - 25542
Skill Option: None
Bilingual Option: None
Salary: Anticipated starting salary $6820monthly; Full salary range $6820 - $9875/monthly
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code:
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position overview:
The Department of Healthcare and Family Services, Bureau of Eligibility Systems is seeking to hire an Eligibility System Tester. The candidate will join a talented team of colleagues working to improve the lives of Illinoisans by assuring the HFS programs and systems provide health coverage to eligible Illinoisans consistent with State and Federal requirements. As a Senior Tester, the candidate will work collaboratively with individuals across the bureaus as well as in other bureaus and other State agencies to design, test and implement changes to the Integrated Eligibility System which is used by staff statewide to determine and maintain eligibility for public benefits such as the Medicaid program administered by HFS.
The ideal candidate will have a high attention to detail and excellent communication skills that allows them to document findings thoroughly and accurately and to interpret and explain complex materials. The candidate should enjoy problem solving and possess critical thinking skills. They should thrive in a fast-paced work environment that requires prioritization of multiple ongoing work streams and working collaboratively as a part of a team.
HFS values employees with different backgrounds, life experiences, and talents.
Employees receive a robust benefit package including:
Monday-Friday work schedule
Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
Health, Life, Vision, and Dental Insurance
Pension Plan
Paid Parental Leave
Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
Employees earn (12) paid Sick Days annually.
New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
Employees earn (3) paid Personal Days annually.
(13-14) paid holidays annually (based on start date)
If you are seeking a new opportunity, and this position appeals to you, please apply today!
At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.
HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.
Essential Functions
Under direction, serves as an Eligibility System Tester by conducting independent complex duties in the research, monitoring and analysis for Integrated Eligibility System (IES), Application for Benefits Eligibility (ABE), Manage My Case (MMC) systems
Conducts comprehensive analytical research of IES, ABE and MMC activity and their impact across systems
Researches and analyzes the effectiveness of protocols, policy implementation and communication
Serves a liaison with other agencies/organization/intra-agency regarding the systems
Attends various meetings to identify priority areas for requirements and design, for testing, to discuss issues and successes of testing
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications
Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, supplemented by a master's degree in business or public administration, with coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research.
Requires three (3) years progressively responsible professional experience in management operations analysis
Preferred Qualifications
Minimum of one (1) year of experience conducting user acceptance testing of system functionality, preferably within an
Integrated Eligibility System (IES) in Illinois
Minimum of two (2) years of work experience with Medical Programs administered by a Health and Human Services such as Modified Adjusted Gross Income (MAGI), Assistance to the Aged, Blind, and Disabled (AABD), and All Kids within the IES or a similar public benefits eligibility system, preferably in Illinois as a Human Services Caseworker (HSC) or a Social Services Career Trainee (SSCT)
Minimum of two (2) years of experience reviewing and interpreting complex information and communicating it to a variety of audiences
Minimum of one (1) year of experience documenting processes, evaluating their effectiveness, and implementing changes as needed
Minimum of two (2) years of experience utilizing Microsoft Office software products, including but not limited to Microsoft Excel to analyze data
Conditions of Employment
Requires completion of a background check and self-disclosure of criminal history
Requires the ability to utilize and maintain state issued equipment such as a laptop
Requires ability to travel in the performance of duties, with overnight stays as appropriate
The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description
Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.
Headquarter Location: 201 S Grand Ave E, Springfield, Illinois, 62704
Work County: Sangamon
Email: [email protected]
Posting Group: Leadership & Management
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
[email protected]
[email protected]
Nearest Major Market: Springfield
