JOB DESCRIPTION
Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning.
Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
As a Senior Product Delivery Associate in the User Acceptance Testing team, you will support products and feature releases through rigorous testing. You will collaborate across the organization to deliver continious value. The role's focus on problem-solving, defining vision and strategy, and building roadmaps that impact millions of customers and thousands of employees. An inclusive culture and opportunities for growth and mobility.
Job responsibilities
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Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
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Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements
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Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
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Design, develop, and maintain automated test scripts for complex applications and systems.
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Enhance and optimize automation frameworks, processes, and test execution efficiency.
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Analyze requirements and create detailed, reusable test cases, scenarios, and test data.
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Execute automated and manual tests; analyze outcomes and log/track defects through closure.
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Collaborate with developers, business analysts, and QA partners to ensure high-quality deliverables.
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Participate in code reviews for test scripts and provide actionable feedback.
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Mentor junior testers and promote automation best practices and standards.
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Integrate automated tests into CI/CD pipelines; evaluate and adopt new tools/technologies to improve automation.
Required qualifications, capabilities, and skills
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3+ years of experience or equivalent expertise in product management or a relevant domain area
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Demonstrated performance in either product management or relevant domain area
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Experience executing operational management and change readiness activities
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Experience in product deployment processes
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Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
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7+ years experience in software testing, with a focus on automation.
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Proficiency in automation tools (e.g., Selenium, Cypress, Playwright, Appium).
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Solid programming skills in languages such as Java, Python, JavaScript, or C#.
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Experience with test management and defect tracking tools (e.g., JIRA, TestRail).
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Familiarity with CI/CD tools (e.g., Jenkins, GitLab CI).
Preferred qualifications, capabilities, and skills
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Developed knowledge of the product development life cycle
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Build and maintain robust automation frameworks using advanced scripting/coding; stay current on new tools and techniques.
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Perform API testing with appropriate tools (e.g., Postman, REST Assured).
- Validate data and workflows using database queries (e.g., SQL).
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Leverage understanding of software architecture, integration points, and version control (e.g., Git) to support reliable automation.
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Apply strong analytical skills to design effective test cases, troubleshoot complex issues, and close test coverage gaps.
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Communicate effectively across cross-functional teams; document/present results and strategies, represent testing at program level, and mentor/oversee junior testers.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
