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Sales Assistant

Q Casino + Resort
Dubuque, IA

Quick Apply

Job Details

Full-time
$22 - $26 an hour

Qualifications

Customer communication

Full Job Description

Q CASINO + RESORT

Sales Assistant / Sales Coordinator

BASIC FUNCTION

The Sales Coordinator will support the sales team by assisting in the planning, coordination, and execution of events and bookings at Q Casino + Resort. This role involves managing client communication, ensuring timely follow-ups, preparing sales materials, maintaining accurate records, and providing excellent customer service to ensure smooth and successful operations of sales-related activities.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Director of Hospitality Sales

SPECIFIC DUTIES AND RESPONSIBILITIES

Sales & Event Coordination

Assist the sales team in managing leads, proposals, and contracts.
Prepare and distribute sales and event-related materials, including proposals, agreements, and brochures.
Coordinate and manage smaller, straightforward events; support the Director of Hospitality Sales on larger or more complex events.
Client Communication & Service
Serve as the primary point of contact for assigned clients, ensuring timely follow-up and clear communication.
Gather required client information, confirm event details, and respond promptly to client inquiries.
Schedule and conduct site tours, appointments, and client meetings, independently for smaller events and jointly as needed.
Systems, Reporting, & Internal Coordination
Maintain accurate client, contract, and event records in the Caterease system.
Communicate event details and timelines with internal departments, including Food & Beverage, Operations, Hotel, Marketing, and Entertainment.
Track and report basic sales activity, bookings, and revenue information.
Sales Initiatives & Professional Responsibilities
Support trade shows, networking events, and other sales initiatives.
Participate in internal sales and revenue meetings as requested.
Ensure compliance with company policies, procedures, and regulatory requirements.
Perform other related duties as assigned.

EDUCATION, TRAINING, AND EXPERIENCE

Degree in Business, Hospitality, Marketing, or a related field preferred, or equivalent work experience.
1-3 years of experience in sales coordination, event planning, hospitality, or a related field preferred.
Working knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook.

STANDARDS OF PERFORMANCE

Demonstrates strong customer service and professionalism in all client and internal interactions.
Maintains accuracy and attention to detail in sales materials, contracts, and systems.
Effectively manages multiple priorities and deadlines in a fast-paced environment.
Communicates clearly and follows through on commitments.
Works collaboratively with internal teams to support successful event execution.
Demonstrates flexibility in support of business needs, including non-traditional hours, evenings, and weekends as required.

MENTAL AND PHYSICAL REQUIREMENTS

Ability to remain seated and work at a computer for extended periods.
Ability to move throughout the property and event spaces as needed.
Ability to lift and carry up to 20 pounds.
Ability to maintain focus and manage multiple tasks and priorities.
Ability to communicate effectively with clients and team members.

WORKING ENVIRONMENT AND CONDITIONS

General office environment with occasional visits to event spaces.
May involve exposure to smoke or loud environments during event setup or execution.
Occasional travel may be required for business-related purposes.

EQUIPMENT AND TOOLS

General office equipment including but not limited to:
Computer
Printer
Telephone
Copier

Quick Apply

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