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Lead Software Engineer - Reliability & Support
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- Full-time
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- AWS
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17h
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Lead Software Engineer - Reliability & Support

JPMorganChase -
Plano, TX

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Job Details

Full-time
17 hours ago

Benefits

Health insurance
Tuition reimbursement
Retirement plan

Qualifications

Performance dashboard reports
Software engineering
Machine learning/AI-based analysis
Defect resolution root cause analysis
Data analysis reporting
Continuous Delivery (CD) implementation
Engineering development testing
Kubernetes
Tooling
Improving system uptime or availability
Coaching
IT system monitoring
Incident management software
Dashboard creation
Software implementation
Engineering process optimization
Public Cloud
AI platforms (beyond public GPTs)
Scalable systems
Quality assurance experience within IT
Enterprise software systems development
System design for system development
IT infrastructure
Technical solutions implementation
Programming languages
AWS
Machine intelligence
Professional development support
SRE
Team training

Full Job Description

JOB DESCRIPTION

As a Lead Software Engineer at JPMorgan Chase within the Test Integration and Implementation Payments Technology Team in the Corporate & Investment Bank line of business, you serve as a seasoned member of an agile team to support, design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible leading critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.

Required qualifications, capabilities, and skills

Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems.
Leads initiatives to improve the reliability and stability of the applications and platforms using data-driven analytics to improve service levels, proactively identifying and solving technology-related bottlenecks in areas of expertise
Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
Contributes to software engineering communities of practice and events that explore new and emerging technologies
Adds to team culture of diversity, equity, inclusion, and respect.
Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
Ability to apply Agentic AI frameworks to automate and augment core Environment Management functions such as intelligent incident detection and remediation, automated root cause analysis, predictive alerting, self-healing infrastructure, runbook automation, and observability enrichment to reduce toil and accelerate MTTR.
Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.
Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices.

Required qualifications, capabilities, and skills

Formal training or certification on software engineering concepts and proficient applied experience.
Hands-on practical experience in system design, application development, testing, and operational stability
Proficient in coding in one or more languages (Java and/or Python)
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud i.e. Kubernetes and Amazon Web Services
Experience with monitoring tools like Geneos, Dynatrace, Datadog.
Develop and maintain Splunk dashboards, reports, and alerts .
Experience with ticketing systems, such as ServiceNow and Jira Service Desk
Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
Overall knowledge of the Software Development Life Cycle
Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
Preferred qualifications, capabilities, and skills
xperience building reliability automation for large-scale integration and test environments.
Experience implementing automated remediation, self-healing patterns, or runbook automation.
Experience designing governance for AI-assisted engineering usage, including traceability and audit requirements.
Experience building observability enrichment and alert quality improvements to reduce noise and accelerate recovery.
Experience mentoring engineers and leading technical initiatives across multiple teams.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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