Provide advanced and/or cross-technology engineering through all phases of the Technology/Project Life Cycle. Accountable for the overall systems infrastructure including engineering, implementation and integration, and technical services and support. Design, implement/install, maintain, and administer infrastructure systems including hardware, software, and various configurations. Monitor overall performance to proactively identify potential issues and tune appropriately. Perform root cause analysis on failed components and implement corrective measures. Mentor and coach others to establish and improve processes and procedures. Design and successfully implement overall infrastructure components per project with infrastructure teams, ensuring that overall solution is designed to meet SLA, DR, monitoring, security, and scalability needs required by the solution. Ensure that post-production operational processes/deliverables are well designed and implemented prior to the project moving into the solution support phase. Generate scripts and templates required for the automatic provisioning of resources, on prem, cloud and distributed. Discover, install, and execute processes and standards for optimal use of cloud service provider offerings. Debug technical issues inside a complex stack involving virtualization, containers and micro services. Collaborate with the engineering teams to enable their applications to run on Cloud infrastructure. Define and create operational procedures, processes and scripts. Ensure secure operations of infrastructure technologies (security updates, vulnerability management, role access management, configuration hardening). Assist in the evaluation, selection, and implementation of new technologies to ensure adherence to architecture guidelines. Evaluate vendor technical and support capabilities. Provide technical leadership on enterprise work and establishing standards/guidelines. Design, implement and support multiple moderately complex systems or applications with multiple concurrent users, ensuring control, integrity, and accessibility. Develop enhanced production monitoring and additional capability. Support and maintain infrastructure solutions utilizing required tools and technologies. Provide off-hours support (24 x 7) as required. Must be able to perform the essential job functions of this position with or without reasonable accommodation.
MINIMUM POSITION QUALIFICATIONS:
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Bachelor's Degree or higher (or foreign educational equivalent) in Information Systems, Computer Science, or a closely related STEM field
In addition to degree, must have experience in all of the following:
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3+ years of experience in supporting and/or engineering infrastructure systems;
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2+ years of experience diagnosing and resolving complex hardware, software and connectivity problems;
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Any amount of experience in the evaluation, selection and implementation of new technologies that ensure adherence to company architecture guidelines; and
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Any amount of experience with communication and presentation skills to effectively communicate information to customers and all levels within the organization with English proficiency.
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Any amount of experience may have been gained concurrently.
Desired Previous Job Experience: N/A (See Minimum Position Qualifications)
