At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Responsibilities
Own and drive the enterprise Observability Strategy, aligning critical customer journeys, reliability objectives, operational excellence goals, and business outcomes across multiple platforms and technology domains.
Define and govern enterprise-wide SLIs, SLOs, Error Budgets, KPIs, and Reliability Standards, establishing measurable service health objectives and accountability frameworks.
Architect scalable observability solutions leveraging telemetry, distributed tracing, logging, metrics, synthetic monitoring, and APM/RUM capabilities to proactively improve service reliability and customer experience.
Establish and oversee Observability Governance frameworks, including instrumentation standards, telemetry policies, dashboard lifecycle management, alert governance, and monitoring best practices.
Serve as a trusted advisor to Product, Engineering, SRE, Infrastructure, and Operations leaders, influencing technology strategy, production readiness, resilience planning, and operational risk management.
Lead the design and evolution of executive and operational service health reporting, delivering actionable insights into availability, latency, customer impact, dependency performance, reliability trends, and SLO compliance.
Drive continuous improvement through advanced analysis of telemetry, incidents, problem management data, and alert effectiveness, reducing operational noise, accelerating detection, and improving service resiliency.
Provide senior technical leadership, mentorship, and standards governance for observability engineering practices, including distributed tracing, logging, metrics, synthetic testing, monitoring architecture, and incident detection strategies across the enterprise.
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Five to seven years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development
Preferred Skills/Experience
Expertise in Observability Engineering, Site Reliability Engineering (SRE), or Reliability Engineering.
Strong knowledge of SLIs, SLOs, Error Budgets, and Customer Journey Monitoring.
Demonstrated ability to understand stakeholder needs and guide the development of reliability requirements for large, complex multi-system products.
Hands-on experience with APM, RUM, synthetics, monitoring, logging, tracing, and telemetry frameworks.
Proficiency with Datadog, Dynatrace, Splunk, Grafana, Prometheus, New Relic, Elastic, or OpenTelemetry.
Experience building, standardizing, and tuning operational dashboards and actionable alerts that communicate service health, customer impact, dependency health, performance trends, failure conditions, severity, ownership, routing, and runbook linkage.
Strong understanding of distributed systems, microservices, cloud platforms, and Kubernetes.
Ability to leverage incident analysis, RCA, and performance data to drive reliability improvements.
Excellent stakeholder management, communication, and technical leadership skills.
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,175.00 - $115,500.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
