Southeast AL Youth Services
JOB DESCRIPTION
CASE MANAGER
Job Summary:
The Juvenile Case Manager will professionally assess, supervise, and guide children who have been charged with a crime or are otherwise demonstrating pre-delinquent behaviors.
SIMS (DYS SYSTEM)
ACCEPT NEW CLIENT IN THE SYSTEM. THIS NEEDS TO BE COMPLETED UPON THE ARRIVAL TO ENSURE THE CORRECT COUNT AND BILLING INFORMATION IS MAINTAINED.
COMPLETE SERVICE PLAN FOR CLIENT BASED ON THE THERAPIST TREATMENT PLAN AND COURT ORDER.
SERVICE PLANS ARE TO BE COMPLETED WITHIN 10 DAYS.
EACH CLIENT SHOULD HAVE AN EDUCATIONAL GOAL, BLS GOAL, MEDICAL GOAL, AND THERAPUETIC GOALS.
THE SERVICE PLAN NEEDS TO BE PRINTED AND REVIEWED WITH CLIENT. CLIENT SIGNATURE IS REQUIRED AND THE SERVICE PLAN IS TO BE KEPT IN THE CLIENT BINDER.
MAINTAIN MONTHLY PROGRESS UPDATES ON CLIENT.
EACH MONTH A PROGESS NOTE MUST BE MAINTAINED ON EACH CLIENT FOR EACH GOAL.
REVIEW PROGRESS WITH CLIENT.
EACH GOAL IS TO BE COMPLETED AND INCLUDED IN THE DISCHARGE PACKET. (MORE INFORMATION INCLUDED IN DISCHARGE PROCESS)
COMPLETE DISCHARGE BY REMOVING CLIENT FROM SYSTEM.
THIS SHOULD NOT BE COMPLETED UNTIL AFTER THE CLIENT HAS LEFT THE PREMISES. OUR AGENCY HAS NO WAY OF ACCESSING CLIENT INFORMATION ONCE DISCHARGED. THIS WILL REQUIRE DYS ASSISTANCE.
THIS NEEDS TO BE COMPLETED THE DAY OF DISCHARGE IN ORDER TO MAINTAIN A CORRECT POPULATION COUNT.
DISCHARGE
30 DAY NOTICE
A 30-DAY NOTICE UTILIZING THE APPROVED DYS DOCUMENTATION WILL BE PROVIDED TO DYS AND THE CLIENT’S JPO.
THE DATE OF DISCHARGE WILL BE PROVIDED BY THE CLIENT’S THERAPIST.
PAPER COPY OF 30-DAY NOTICE WILL BE PLACED IN THE CLIENT’S BINDER.
A FOLLOW UP EMAIL AFTER FAXING DOCUMENTATION MAY PROVIDE A NECESSARY PAPER TRAIL FOR RECORDS OF 30 NOTICE BEING PROVIDED.
CERTIFICATE OF COMPLETION
THE CERTIFICATE OF COMPLETION IS PROVIDED TO DYS UTILIZING THE APPROVED DYS DOCUMENTATION.
A CERTIFICATION OF COMPLETION PACKET WILL BE PROVIDED TO DYS 10-14 DAYS PRIOR TO THE DISCHARGE DATE.
CM IS RESPONSIBLE FOR OBTAINING ALL SIGNATURES FROM PROGRAM COLLABORATIVE TEAM ON THE CERTIFICATE.
THE CERTIFICATION OF COMPLETION WILL INCLUDE THE COMPLETED SERVICE PLAN, COURT ORDER, AND ANY OTHER REQUESTED DOCUMENTATION THAT THE COURT MAY NEED FOR THE RELEASE OF THE CLIENT. (GED CERTIFICATE, DRUG TX CERTIFICATE, ETC)
A PAPER COPY OF THE DOCUMENTATION WILL BE ADDED TO THE CLIENT’S BINDER.
THE COMPLETION PACKAGE IS AN ESSENTIAL PART OF THE DISCHARGE PROCESS. THIS PROVIDES RELEASE OF CUSTODY AND IS PROVIDED TO THE CLIENT’S COURT SYSTEM. DELAYS IN PROVIDING THIS TO DYS MAY IMPACT THE ABILITY FOR A TIMELY DISCHARGE.
CLIENT BINDER
CM IS RESPONSIBLE FOR MAINTAINING THE CLIENT’S BINDER.
A CHECK LIST IS TO BE INCLUDED IN THE BINDER TO ENSURE ACCURACY.
CM IS RESPONSIBLE FOR OBTAINING ALL DOCUMENTATION FROM DYS USING THE SIMS SYSTEM, PRINT AND SORT ALL DOCUMENTS IN THE BINDER.
CM IS RESPONSIBLE FOR REQUESTING AND OBTAINING ANY MISSING DOCUMENTATION FROM DYS.
CM WILL REVIEW THE CLIENT’S COURT ORDER AND IDENTIFY ANY SPECIFIC NEEDS OR REQUIREMENTS FOR DISCHARGE.
IF ANY ARE IDENTIFIED, COLLABORATION WITH THE THERAPEUTIC TEAM IS ESSENTIAL FOR ESTABLISHING GOALS AND MEETING NEEDS.
DYS SERVICE MONITORS WILL CONDUCT AUDITS OF BINDERS UNANNOUNCED. HAVING BINDERS UP TO DATE AND ACCURATE IS ESSENTIAL.
COLLABORATIVE CARE
THE CM IS AN IMPORTANT PART OF THE THERAPEUTIC TEAM.
THE CM WILL ENGAGE IN TREATMENT MEETING TO REVIEW CLIENT PROGRESS AND NEEDS.
THE CM WILL MEET WITH THERAPIST TO REVIEW CASES.
THE CM WILL WORK WITH INTERDISCIPLINARY TEAM TO MEET CLIENT NEEDS
AT TIMES THE CM MAY NEED TO ENGAGE IN EMAILS OR TELEPHONE COMMUNICATION WITH JPOs, DYS, OR OTHER STAKEHOLDERS.
IT IS IMPORTANT TO COLLABORATE WITH THE CLIENT’S THERAPIST PRIOR TO COMMUNICATION TO ENSURE THE THERAPIST HAS NOT ALREADY PLANNED FOR COMMUNICATION AND THAT ALL INFORMATION IS ACCURATE.
CM WILL BE A PART OF DYS MEETINGS TO PROVIDE INSIGHT AND SUPPORT REGARDING CLIENT CASE MANAGEMENT.
EDUCATION
AT TIMES, CLIENTS MAY BE COURT ORDERED FOR GED SERVICES.
SERVICES ARE PROVIDED THROUGH WALLACE COMMUNITY COLLEGE
CM IS RESPONSIBLE FOR ESTABLISHING GED SERVICES AND ARRANGING TRANSPORT WITH PROGRAM MANAGEMENT.
CM WILL MEET WITH THE EDUCATIONAL TEAM TO OBTAIN WEEKLY PROGRESS UPDATES IN ORDER TO MAINTAIN RECORDS FOR THE MONTHLY SERVICE PLAN UPDATES. (THESE PROVIDE MEASURABLE MARKERS OF PROGRESS TOWARDS EDUCATIONAL GOALS.)
DIRECT CLIENT SERVICES
CM IS RESPONSIBLE FOR DIRECT CLIENT SERVICES ON AN INDIVIDUAL GROUP BASIS.
CM IS TO DOCUMENT SERVICES PROVIDED IN THE SAYS SYSTEM, MYEVOLV, AS AN INDIVIDUAL OR GROUP BLS.
DOCUMENTATION IS EXPECTED TO BE MAINTAINED ON A WEEKLY BASIS.
DIRECT SERVICES SHOULD BE PROVIDED AT A BACHELOR LEVEL THAT SUPPORTS THE TX/SERVICE GOALS.
SERVICES MAY INCLUDE STRESS MANAGEMENT, DRUG EDUCATION, COMMUNICATION SKILLS, BEHAVIORAL EDUCATION, INTRODUCTION OF THE SERVICES PLAN, AND REVIEW OF PROGRESS OF SERVICE PLAN GOALS.
SAYS DIRECTOR WILL PROVIDE THE REQUIREMENT OF DIRECT SERVICE HOURS PER WEEK.
DRUG TREATMENT
CLIENTS WHO ARE COURT ORDERED DRUG TREATMENT WILL BE REFERRED TO THE BRIDGE FOR TELEHEALTH SERVICES.
CM NEEDS TO ESTABLISH CLIENT WITH THE BRIDGE IMMEDIATELY AS TO NOT DELAY GOAL OBTAINMENT.
CM WILL SCHEDULE TELEHEALTH SERVICES AND WILL MONITOR CLIENT DURING TELEHEALTH SESSION.
CM WILL COMMUNICATE PROGRESS AND IF THERE ARE ANY CONCERNS WITH THE CLIENT’S THERAPIST.
Required Skills/Abilities:
- Compassion, especially when clients are experiencing complex issues
- Exceptional written and oral communication skills, to present a care plan to clients so they understand fully
- Exceptional listening skills, to understand what clients need and develop a plan that will work for them
- Organizational skills, to manage all of the moving parts of client treatment planning and care
- Cultural competence, to understand and value clients’ unique perspectives
- Ability to stay calm in difficult and emotional situations and to counsel troubled youth and their families.
- Understanding of laws and regulations pertaining to the custody, welfare, protection, and detention of juvenile
- Thorough understanding of state and local directives and guidelines regarding juvenile case management.
- Proficient in Microsoft Office Suite or related software.
Education and Experience:
- Bachelor’s or master’s degree in psychology, Social Work, Criminal Justice, or related area required.
- Preferred at least two years of related experience required; experience with troubled adolescents highly preferred.
- Valid state driver’s license.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
