Case Manager- Mobile Crisis Team
This position is located at our Crisis Center in Dothan, AL
Saturday-Sunday 11pm-7am
$2 Shift Differential
POSITION SUMMARY/FUNCTION
Responsible for providing case management services to seriously mentally ill and/or substance use individuals of the Crisis Stabilization Unit and/or in the community via Mobile Crisis Teams. Position will be responsible for completing and implementing case management plans, working with community partners (law enforcement agencies, etc), and linking individuals with community resources and continuing behavioral health care. Will be responsible for maintaining appropriate records. Travel will be required.
ESSENTIAL DUTIES/RESPONSIBLITIES/FUNCTIONS/TASKS:
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Coordinates and provides case management services to individuals within the community via Crisis Mobile Team.
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Coordinates admissions, discharges, and follow up services for individuals seen through the Crisis Stabilization Unit, Mobile Crisis Team and/or other programs as assigned.
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Will work with the Mobile Crisis Therapist to provide contact to individuals and direction in seeking services or placing them in appropriate services to include temporary observation, extended observation, etc.
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Responds to crisis intervention emergencies as needed within the facility and/or in the community minimizing self-harm and/or harm to others.
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Will work with law enforcement regarding individuals in the CSU and/or community with goals to minimize potential commitment, hospitalization, while providing care in the least restrictive environment.
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Complete case management needs assessments and develop a case management plan;
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Implement plan by providing case management services. May provide basic living skill, psychoeducation, medication knowledge, etc to those in need.
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Advocate individual’s needs with community providers and provide linkage to community services;
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Monitor progress of individuals and provide follow-up services as needed.
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Performs administrative functions in support of case load.
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Using required case management forms, determines through assessment individual’s assets, deficits and basic needs; reviews needs and individual’s progress on a regular basis.
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Works with the Mobile Crisis Therapist to coordinate with community agencies and programs, such as half-way houses, Stat Employment Service, VRS and DHR, the delivery of substance use services, etc.
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Will serve as part of the clinical treatment team, participating in case staffing sessions as scheduled.
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Completes documentation and services in accordance with all requirements of SpectraCare Clinical Policy, including but not limited to Alabama Administrative Code, CMS, and all other applicable regulating and contractual entities. Completes in a timely manner in the EMR system.
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Develops and implements case management service plan for individuals.
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Consult with referral source(s);
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Assist with developing client goals which may include but not limited to personal grooming, skills teaching, medication knowledge, and financial resource assistance, etc.
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Coordinate service delivery to individuals among appropriate agencies as specified in the service plan.
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Provide family support and/or basic living skills as needed.
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Conduct periodic assessment and modification of service plan.
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Advocate on behalf of individual and target population as a whole regarding social, and/or economic requirements.
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Conduct home visits and/or other visits within the community.
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Provide transportation only when it is a necessity. Ensure all community resources such as family, friends, public transportation and special vehicles are utilized to meet the needs of individual. If transporting individuals in personal vehicle, must maintain additional liability insurance as required.
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Coordinate care for individuals between agencies and monitor/follow up with the individual and agency regarding this care.
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Close cases as appropriate.
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Meet required productivity level of direct service time.
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Represents the needs of persons with serious mental illness and co-occurring substance use disorder issues.
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Establish liaison with other community resources;
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Identify service gaps;
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Advocate for the individual;
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Provide transportation as needed and when appropriate.
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Assist with maintaining individual’s records in a professional manner and in accordance with all SpectraCare policies and procedures, Alabama Administrative Code, CMS, and all other applicable regulating and contractual entities.
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Ensure privacy and confidentiality of all individual’s records in accordance with HIPAA, 42 CFR and all other applicable state or federal laws.
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Ensure all written documentation to include but not limited to SUN-R assessments, individualized service plans, etc is completed accurately and in a timely manner.
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Ensure that all records are staffed within standard time frames, with service plan revised as needed and in accordance with regulatory requirements.
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Ensure that all progress notes are completed promptly, written in a professional manner and in accordance with policies and procedures.
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Ensure that goals are appropriate, specific, and the focus of treatment.
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Ensure that all recipient information is kept up to date.
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Ensure recipient release of information forms are signed in a timely manner and maintained within the chart.
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Courteous and respectful towards individuals, visitors, and co-workers.
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Treats individuals with care, dignity, and compassion.
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Respects individual’s privacy and confidentiality.
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Is pleasant and cooperative with others.
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Assists individuals and visitors as needed.
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Personal values do not inhibit the ability to relate and care for others.
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Is sensitive to the individual’s needs, expectations and individual differences.
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Is gentle and calm to individuals and families.
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Performs other duties as assigned to include but not limited to:
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Develops working relationships with interested groups in the community, e.g. Alcoholics Anonymous, Regional Alcoholism Council, law enforcement agencies, civic and religious groups, etc. in the care and treatment program.
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Treats recipients with respect and courtesy at all times.
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Serve as a liaison and advocate for SpectraCare individuals with community agencies and the public.
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Assist with ensuring the care coordination/case management services remain within budget parameters.
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Actively participates in committees as required.
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Completes assigned tasks in a timely manner. Maintain time sheet accurately.
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Works in a cooperative manner with other SpectraCare employees, individuals and/or family members.
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Receive and respond to inquiries promptly and courteously.
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Provide coverage during crisis moments with or without notice.
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Meet with supervisor as established, keeping supervisor informed of relevant program issues in his/her absence.
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Must perform all duties with the highest standard of ethics. Conforms to SpectraCare’s Core Values as duties are carried out daily.
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Attends regular workshops, trainings, in-services, and/or administrative meetings as appropriate.
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Maintain travel records accurately and submitted within the appropriate timeframe.
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Ensure necessary documentation is completed in a timely manner with minimal errors and in compliance with applicable guidelines and policies.
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Adhere to Dress Code as set forth in the SpectraCare policies and procedures.
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Follow guidelines of SpectraCare Personnel Policies, SpectraCare Clinical Policies, Alabama Department of Mental Health Administrative Code, CMS, and all other applicable regulating and contractual entities.
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Performs duties independently and/or with minimal supervision.
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To ensure safety, functions within professional boundaries with clients and others.
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Works well with other staff and individuals to ensure safety of program, individuals, and other staff.
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Functions and performs well in stressful environments and manages work related stress to ensure safety of those within the unit and/or community.
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Demonstrates willingness to work on any unit / program at SpectraCare based on facility needs as directed.
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Provide backup coverage in other programs as assigned.
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Applies seclusion, protective holds and/or restraint per SpectraCare policy and procedures.
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Documents crises, protective holds, seclusions and restraints.
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Participates in beginning/end of shift unit reporting.
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Other services, tasks, functions, and responsibilities deemed necessary; not otherwise specified.
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Fulfill duties of Nurse Delegation Program.
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Become fully certified as a Medication Administration Certified (MAC) assistant.
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Follow all regulations as outlined in the MAC policies including but not limited to the Seven (7) Rights and Responsibilities, training, consultation with RN/LPN, error reporting, etc.
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Comply with all documentation requirements of the MAC program including the MARS, counting and recording controlled substances, PRN medications, sign out sheets for home visits, and medication errors reporting sheets.
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Regular attendance with timely arrival and departure according to scheduled hours.
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Must be able to work full time with rotating assignments as necessary to include but not limited to overtime hours, nights, and/or weekends as scheduled.
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To ensure recipient/employee safety while on duty, must remain awake during scheduled working hours.
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Comply with SpectraCare’s attendance policy.
NON-ESSENTIAL DUTIES/RESPONSIBLITIES/FUNCTIONS/TASKS:
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Attend all required job-related/system training.
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Assist in other areas as needed.
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Assumes other related duties as assigned.
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Conforms to System’s policies and procedures.
ESSENTIAL QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES:
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Knowledge of psychiatric and substance use disorders in the adult population and/or knowledge of addiction as a primary/secondary illness.
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Knowledge of cultural diversity
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Knowledge of behavior management, crisis intervention, and interventions common to acute psychotic individuals and/or individuals with substance use issues as well as , to non-violent crisis intervention practice.
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Knowledge of available community resources.
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Knowledge of educational methods appropriate to adults with severe and persistent psychiatric disorders
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Ability to design, implement/administer individualized behavioral services in regard to case management services.
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Ability to provide services in all facilities, in the community and other locations as deemed necessary.
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Must be motivated and able to make quick and accurate decisions. Must be able to meet and exceed expectations. Must be able to organize and perform all duties with minimum mistakes and without constant supervision.
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Ability to effectively present information and respond to questions from groups of supervisors, managers, and/or the general public in an effective and understanding manner, to promote quality of care.
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Ability to maintain unit files to include but not limited to recipient charts, case management documentation, etc. in accordance with the requirements of SpectraCare policies and procedures, Alabama Administrative Code, CMS and all other applicable regulating and contractual entities.
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Ability to attend to detailed assignments and follow through with task until completion.
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Ability to perform all duties in a safe manner, without endangering any employee or asset.
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Working knowledge of business English, spelling and math.
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Working knowledge of office practices and procedures.
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Skill in keying rapidly and accurately.
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Ability to provide excellent verbal and written communication skills.
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Ability to communicate with recipients, families, and/or other agencies regarding case management services.
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Ability to adhere to health and safety regulations.
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Ability to adhere to duties assigned by Supervisor and/or other designees.
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Ability to operate office machines such as computers, copier, fax machines and/or other equipment or programs.
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Ability to make minor decisions in accordance with rules and regulations and apply these to work problems.
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Ability to understand and follow moderately complex oral and written instructions.
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Ability to maintain confidentiality under HIPAA law and 42 CFR
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Ability to establish and maintain effective working relationships with other employees, all levels of organizational staff and the public.
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Able to work in a fast-paced environment.
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Ability to work independently and/or in a team environment as required.
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Ability to function and perform well in stressful environments and manage work related stress to ensure safety of others.
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Ability to travel within catchment areas via personal transportation and/or system transportation as required.
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Ability to adapt to conditions which may vary considerably and/or to respond professionally and efficiently in crisis situations.
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Ability to pass a drug screen when given to include but not limited to pre-employment, random, post-accident, suspicion, etc.
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Ability to maintain professional boundaries with recipients i.e., not crossing professional boundaries to include but not limited to fraternization.
ESSENTIAL TRAINING REQUIREMENTS:
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Complete initial new hire training.
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Complete required on the job training (OJT) training by the department.
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Obtain proper certifications needed to perform job duties.
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Complete annual training as required by the Alabama Administrative Code, CMS, and all other applicable regulating and contractual entities.
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Complete Care Coordination / Case Management Training as required by the Alabama Department of Mental Health
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Complete First Aid/CPR upon hire and prior to working alone with clients; and continuously thereafter maintaining current certification.
WORK ENVIRONNMENT / PHYSICAL REQUIREMENTS:
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Work location is primarily in a temperature-controlled office with extended periods of computer use at a desk with associated repetitive motions. Must understand and practice good ergonomic movements to avoid injuries.
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In being placed on Mobile Crisis Team, will travel within the community to provide services to individuals in need and may be exposed to various weather conditions.
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Must be able to travel to system facilities with exposure to changing weather conditions.
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There is an occasional need to maintain back extension while being on stomach with one’s own body weight on hips and legs. This position is maintained for several minutes.
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Occasionally, be able to put one’s own body weight on one knee and one elbow on the same side of one’s body.
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Occasionally, be able to kneel and reach to same side toward the floor.
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Strong grasp is needed to open doors throughout the facility, and to maintain constant contact with an individual during a restrain procedure or with other hold techniques.
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There are times that require the employee to be able to ambulate as quickly as possible to assist coworkers with an individual in a restraint procedure.
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Employee may be exposed to one or more of the following: disagreeable odors, chemicals such as disinfectants, cleansers, soaps, etc; latex, plastic and other materials used for personal protective equipment; noise and distractions; unpleasant sights; unpredictable behaviors; body fluids; contagious diseases; and/or wet floors.
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Job requires occasional use of office equipment and ability to correctly lift up to fifty (50) pounds on an infrequent basis.
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Job requires occasional and limited bending, twisting, lunging, squatting, and reaching.
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Required to talk to or hear staff, clients, and/or others.
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Physical ability to perform CPR.
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Required to train professional staff through verbal and visual presentations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED QUALIFICATIONS/EDUCATION/EXPERIENCE:
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Bachelor’s degree in psychology, social work, human services and/or related field.
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Must have a valid driver’s license.
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Good MVR acceptable to automobile insurance carrier for inclusion on agency policy.
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Must maintain automobile liability insurance as required.
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Willing to complete Case Management training upon hire.
PREFERRED QUALIFICATIONS/EDUCATION/EXPERIENCE:
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Prior case management experience in a mental health/substance use setting.
This job description does not represent an employment contract. The job is “at will”. Nothing in this job description restricts the supervisor or company’s right to assign or reassign duties and responsibilities to this job at any time.
