Top 32 It help desk support Jobs in Aberdeen Md

IT Help Desk Support
A & T SYSTEMS INC —Aberdeen Proving Ground, MD
- Mid-level
- 3 years
IT Helpdesk Technician
Empowering Minds Resource Center —Edgewood, MD
- Part-time
- Mid-level
- Office
- High school diploma or GED
IT Service Desk Analyst II
Singer Equipment Company —Belcamp, MD
- $24 - $27 an hour
- Full-time
- English
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
6d
IT Support Technician
WILMOT MODULAR STRUCTURES INC —White Marsh, MD
- $24 - $27 an hour
- Full-time
- Computer science
- Computer Science
- Office
Quick Apply
IT Support Specialist I
Leggett & Platt —Havre de Grace, MD
- English
- Research
- Residential
IT Service Desk Support Technician
Cecil College —North East, MD
- $16 an hour
- Part-time
- Classroom
- Research
- Office
- Disability insurance
11d
IT Helpdesk Analyst
UPPER BAY COUNSELING AND SUPPORT SERVICES INC —Elkton, MD
- $17.25 - $20.00 an hour
- 8 hour shift
- Google Workspace
- Computer Science
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
3d
SATCOM Helpdesk Technician
Bering Straits Native Corporation —Aberdeen, MD
- $93,000 a year
- Background check
- Pass drug screening
- High school diploma or GED
Quick Apply
IT Analyst III
Akima, LLC —Aberdeen Proving Ground, MD
- $55,000 - $66,000 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Desktop Support Specialist (Tier 1 Support)
First Home Mortgage —Middle River, MD
- $55,000 - $65,000 a year
- Azure
- Mid-level
- Organizational skills
14d
Desktop Support Technician
Ovation Workplace Services Inc —Towson, MD
- $39,000 - $49,920 a year
- Weekends as needed
- Computer Science
- Office
- Ability to lift 50 pounds
Quick Apply
Part-Time Network Support Technician/Systems Administrator
Bravura Information Technology Systems —Havre de Grace, MD
- Part-time
- Mid-level
- Travel
Service Desk Technician – Intermediate
Black Bear Technology Solutions LLC —Aberdeen Proving Ground, MD
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
13d
Service Desk Technician I
Mariner Finance —Nottingham, MD
- $22.11 - $26.55 an hour
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
Tier One Technical Support
SAIC —Aberdeen Proving Ground, MD
- $80,001 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- Windows
Director of Infrastructure & Operations
SAGE Dining Services —Baltimore, MD
- $225,000 - $237,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
3d
Tier Two Technical Support
SAIC —Aberdeen Proving Ground, MD
- $120,001 - $160,000 a year
- Full-time
- Computer Science
- Windows
- 3 years
Tier Three Technical Support
SAIC —Aberdeen Proving Ground, MD
- $160,001 - $200,000 a year
- Full-time
- Computer Science
- 5 years
- Windows
Information Security Analyst
Cecil College —North East, MD
- $54,066 - $86,505 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Paid holidays
- Disability insurance
Manager, Service Desk
Aberdeen Proving Ground Federal Credit Union —Edgewood, MD
- $74,000 - $125,800 a year
- Full-time
- 5 years
- Windows
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
4d

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it help desk support jobs near aberdeen md

IT Help Desk Support

A & T SYSTEMS INC -
Aberdeen Proving Ground, MD

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Job Details

Qualifications

Enterprise software
DoD 8570
IP networking
IT department experience

Full Job Description

Description:

The IT Help Desk Support – Tier II provides intermediate-level technical support for enterprise information technology systems under the IMCS IV contract at Aberdeen Proving Grounds (APG), MD. The Tier II Specialist resolves technical issues escalated from Tier I support and ensures reliable, secure, and compliant IT operations in accordance with Department of Defense (DoD), Army regulations, and contract requirements. The position supports mission readiness by maintaining operational continuity across end-user systems and services.

Requirements:

Required Qualifications

Minimum three (3) years of experience in IT support or help desk operations.
Experience troubleshooting Windows operating systems and standard enterprise software applications.
Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and Active Directory.
Experience supporting enterprise-level IT environments.
DoD 8570/8140 compliant certification (e.g., Security+, A+, Network+, or equivalent).
Ability to obtain and maintain required security clearance.
Meet DoD Cyber Workforce Framework (DCWF) Code 411 requirements

Desired Qualifications

Experience supporting Department of Defense (DoD) or Army installations.
Familiarity with IT service management (ITIL) principles.
Experience with remote support tools and ticketing systems.
Exposure to virtualization or cloud-based environments.

Performance Expectations

The IT Help Desk Support Specialist is expected to resolve escalated technical issues efficiently; maintain accurate service documentation; ensure compliance with cybersecurity and contractual requirements; provide responsive customer service; and contribute to reliable, mission-ready IT services at APG under the IMCS IV contract.

Primary Responsibilities

Troubleshoot and resolve hardware, software, operating system, and network connectivity issues escalated from Tier I.
Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
Provide support for enterprise applications, email systems, collaboration platforms, and authentication services.
Perform account management tasks including password resets, group membership updates, and access troubleshooting.
Escalate unresolved or complex issues to support or appropriate technical teams.
Assist with system imaging, deployments, upgrades, and technical refresh initiatives.

Cybersecurity & Compliance

Ensure compliance with DoD cybersecurity policies and Army security requirements.
Apply security patches and updates in accordance with established procedures.
Assist with implementation of DISA Security Technical Implementation Guides (STIGs).
Identify and report potential security incidents in accordance with incident response protocols.
Maintain compliance with DoD 8140/8570 workforce certification requirements.

Customer Support & Service Management

Document incidents, troubleshooting steps, and resolutions in the IT service management (ITSM) ticketing system.
Provide professional and timely customer support to installation personnel.
Participate in Service Level Agreement (SLA) monitoring and performance reporting.
Support after-hours or emergency response activities as required by contract.

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Refine Your Search

it help desk support jobs in aberdeen md

IT Help Desk Support

IT Helpdesk Technician

IT Service Desk Analyst II

IT Support Technician

IT Support Specialist I

IT Service Desk Support Technician

IT Helpdesk Analyst

SATCOM Helpdesk Technician

IT Analyst III

Desktop Support Specialist (Tier 1 Support)

Desktop Support Technician

Part-Time Network Support Technician/Systems Administrator

Service Desk Technician – Intermediate

Service Desk Technician I

Tier One Technical Support

Director of Infrastructure & Operations

Tier Two Technical Support

Tier Three Technical Support

Information Security Analyst

Manager, Service Desk

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