Top 2 Service desk technician – intermediate Jobs in Aberdeen Md

Service Desk Technician – Intermediate
Black Bear Technology LLC —Aberdeen, MD
- $58,000 - $68,000 a year
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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Service Desk Technician – Intermediate
Black Bear Technology LLC —Aberdeen, MD
Experience: Minimum of 3 to 5 years in IT support or related help desk environments. Deliver Tier 1 & 2 technical support to end users for PCs, servers,…
$58,000 - $68,000 a year
Quick Apply
IT Helpdesk Specialist
SURVICE Engineering Company —Belcamp, MD
Our employees have backgrounds in engineering, physics, mathematics, chemistry, computer science, acquisition, technical writing, training, and other technical…
$20 - $25 an hour
Quick Apply

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Service Desk Technician – Intermediate

Black Bear Technology LLC
Aberdeen, MD

Quick Apply

Job Details

Full-time | Contract
$58,000 - $68,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

ITIL Foundation
Secret Clearance
High school diploma or GED
DoD 8570
CompTIA Security+

Full Job Description

Position Overview:

The Service Desk Technician – Intermediate provides Tier 1 and Tier 2 technical support to end users under the program. This role is critical to maintaining operational effectiveness across all supported environments, resolving hardware, software, and peripheral issues efficiently while escalating complex cases as needed.

Currently hold a Secret Clearance.

Key Responsibilities:

Deliver Tier 1 & 2 technical support to end users for PCs, servers, printers, VDIs, and other peripherals.
Troubleshoot issues that cannot be resolved by Tier 1 help desk staff.
Simulate and recreate user issues to determine root cause and resolve operating difficulties.
Collaborate with network services, systems engineering, and applications development teams to identify and correct problems.
Recommend modifications to systems to reduce user issues and enhance overall performance.
Maintain up-to-date knowledge and technical skill in supported technologies.
Escalate more complex technical issues to senior-level technicians.
Work under the direction of the local Service Desk Lead as part of an integrated service desk and end-user support team.

Required Qualifications:

Experience: Minimum of 3 to 5 years in IT support or related help desk environments
Education: High School Diploma or equivalent
Certifications (Required):
CompTIA Security+ CE
ITIL v4 Foundation
Relevant Operating System Certifications
Must meet DoD 8570/8140 compliance requirements

Black Bear Technology Solutions, LLC (B2TS), is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. B2TS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at B2TS are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. B2TS will not tolerate discrimination or harassment based on any of these characteristics.

Job Types: Full-time, Contract

Pay: $58,000.00 - $68,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Security clearance:

Secret (Required)

Work Location: In person

Quick Apply

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