Top 44 Help desk Jobs in Aberdeen Proving Ground, Md

IT Help Desk Support
A & T SYSTEMS INC —Aberdeen Proving Ground, MD
- Mid-level
- 3 years
Help Desk Support
22nd Century Technologies Inc. —Aberdeen, MD
- $48,000 - $50,000 a year
- Full-time
- 11+ years
- English
- Mid-level
Quick Apply
IT Support Specialist I
Leggett & Platt —Havre de Grace, MD
- English
- Research
- Residential
IT Helpdesk Technician
Empowering Minds Resource Center —Edgewood, MD
- Part-time
- Mid-level
- Office
- High school diploma or GED
Service Desk Technician – Intermediate
Black Bear Technology LLC —Aberdeen Proving Ground, MD
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
2d
Helpdesk Support Specialist III
Na Ali'i Consulting & Sales, LLC. —Aberdeen Proving Ground, MD
- $77,500 - $116,500 a year
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
Help Desk Support Specialist
NOTRE DAME PREPARATORY SCHOOL —Towson, MD
- $48,000 - $63,000 a year
- Online Application
- Background check
- School experience
- Computer science
- Disability insurance
- Health insurance
IT Service Desk Support Technician
Cecil College —North East, MD
- $16 an hour
- Part-time
- Classroom
- Research
- Office
- Disability insurance
Field Engineer L2 Deskside / Smart Hands Support
PTYTECH LLC —Havre de Grace, MD
- $38 an hour
- Full-time
- Background check
- 5 years
- Mid-level
Quick Apply
4d
Customer Support Specialist - Active Secret Clearance
S2Technologies —Aberdeen Proving Ground, MD
- $30,000 - $50,000 an hour
- Full-time
- Microsoft Excel
- Windows
- Entry level
- Disability insurance
- Health insurance
Quick Apply
IT Helpdesk Analyst
UPPER BAY COUNSELING AND SUPPORT SERVICES INC —Elkton, MD
- $17.25 - $20.00 an hour
- 8 hour shift
- Google Workspace
- Computer Science
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Service Desk
Planet Fitness —Aberdeen, MD
- $15 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Maintenance
- 401(k) matching
Quick Apply
IT Support Consultant II
University of Delaware —Newark, DE
- Full-time
- Word processing
- Research
- Mid-level
COMPUTER NETWORK SPECIALIST II
State of Maryland - DHS - Cecil County DSS —Elkton, MD
- $81,750 - $105,759 a year
- Online Application
- Azure
- Military
- Mid-level
- Paid parental leave
- Health insurance
10d
Multifunctional Field Technical Support (MFTS)/Help Desk (contingent 045)
Systems Products and Solutions, Inc —Aberdeen Proving Ground, MD
- 7 years
- Mid-level
- Windows
Quick Apply
Electronics Technical Support
CACI —Aberdeen Proving Ground, MD
- $75,200 - $158,100 a year
- Full-time
- Mid-level
- Travel
- Communication skills
- Health insurance
IT Support Specialist
Vireo Health —Massey, MD
- $65,000 - $70,000 a year
- 8 hour shift
- Bachelor of Science
- Research
- Mid-level
- Health savings account
- Health insurance
Quick Apply
10d
IT - Field Service Technician
Royal Farms —Middle River, MD
- $25 - $30 an hour
- Full-time
- Research
- Mid-level
- Ability to lift 50 pounds
7d
Manager, Service Desk
Aberdeen Proving Ground Federal Credit Union —Edgewood, MD
- $74,000 - $125,800 a year
- Full-time
- 5 years
- Windows
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
IT Specialist II
Semper Valens Solutions —Aberdeen, MD
- Full-time
- Customer service
- Bachelor of Science
- Mid-level
Quick Apply

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help desk jobs near aberdeen proving ground, md

IT Help Desk Support

A & T SYSTEMS INC -
Aberdeen Proving Ground, MD

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Job Details

Qualifications

Enterprise software
DoD 8570
IP networking
IT department experience

Full Job Description

Description:

The IT Help Desk Support – Tier II provides intermediate-level technical support for enterprise information technology systems under the IMCS IV contract at Aberdeen Proving Grounds (APG), MD. The Tier II Specialist resolves technical issues escalated from Tier I support and ensures reliable, secure, and compliant IT operations in accordance with Department of Defense (DoD), Army regulations, and contract requirements. The position supports mission readiness by maintaining operational continuity across end-user systems and services.

Requirements:

Required Qualifications

Minimum three (3) years of experience in IT support or help desk operations.
Experience troubleshooting Windows operating systems and standard enterprise software applications.
Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and Active Directory.
Experience supporting enterprise-level IT environments.
DoD 8570/8140 compliant certification (e.g., Security+, A+, Network+, or equivalent).
Ability to obtain and maintain required security clearance.
Meet DoD Cyber Workforce Framework (DCWF) Code 411 requirements

Desired Qualifications

Experience supporting Department of Defense (DoD) or Army installations.
Familiarity with IT service management (ITIL) principles.
Experience with remote support tools and ticketing systems.
Exposure to virtualization or cloud-based environments.

Performance Expectations

The IT Help Desk Support Specialist is expected to resolve escalated technical issues efficiently; maintain accurate service documentation; ensure compliance with cybersecurity and contractual requirements; provide responsive customer service; and contribute to reliable, mission-ready IT services at APG under the IMCS IV contract.

Primary Responsibilities

Troubleshoot and resolve hardware, software, operating system, and network connectivity issues escalated from Tier I.
Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
Provide support for enterprise applications, email systems, collaboration platforms, and authentication services.
Perform account management tasks including password resets, group membership updates, and access troubleshooting.
Escalate unresolved or complex issues to support or appropriate technical teams.
Assist with system imaging, deployments, upgrades, and technical refresh initiatives.

Cybersecurity & Compliance

Ensure compliance with DoD cybersecurity policies and Army security requirements.
Apply security patches and updates in accordance with established procedures.
Assist with implementation of DISA Security Technical Implementation Guides (STIGs).
Identify and report potential security incidents in accordance with incident response protocols.
Maintain compliance with DoD 8140/8570 workforce certification requirements.

Customer Support & Service Management

Document incidents, troubleshooting steps, and resolutions in the IT service management (ITSM) ticketing system.
Provide professional and timely customer support to installation personnel.
Participate in Service Level Agreement (SLA) monitoring and performance reporting.
Support after-hours or emergency response activities as required by contract.

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Refine Your Search

help desk jobs in aberdeen proving ground, md

IT Help Desk Support

Help Desk Support

IT Support Specialist I

IT Helpdesk Technician

Service Desk Technician – Intermediate

Helpdesk Support Specialist III

Help Desk Support Specialist

IT Service Desk Support Technician

Field Engineer L2 Deskside / Smart Hands Support

Customer Support Specialist - Active Secret Clearance

IT Helpdesk Analyst

Service Desk

IT Support Consultant II

COMPUTER NETWORK SPECIALIST II

Multifunctional Field Technical Support (MFTS)/Help Desk (contingent 045)

Electronics Technical Support

IT Support Specialist

IT - Field Service Technician

Manager, Service Desk

IT Specialist II

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