Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Facility Investigator III
Job Title: Investigator III
Agency: Health & Human Services Comm
Department: Incident Management
Posting Number: 19251
Closing Date: 08/05/2026
Posting Audience: Internal and External
Occupational Category: Protective Services
Salary Range: $3,793.41 - $5,921.25
Pay Frequency: Monthly
Salary Group: TEXAS-B-18
Shift: Day
Additional Shift: Days (First)
Telework: Not Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location: Lubbock State Supported Living Center
Job Location City: LUBBOCK
Job Location Address: 3401 N UNIVERSITY AVE
Other Locations: Lubbock
MOS Codes: 5805,5813,5819,5821,5822,7596,8012,14N,14NX,183X,1D7X1,1N0X1,1S0X1,250X,311A,31A,31B,31D,31PX,351L
351M,35A,35L,35M,3E7X1,3P0X1,43HX,4B0X1,4E0X1,5I0,649X,683X,71SX,749X,783X,89D,89E,EOD,INV,IS,IV,LN
MA,ME,MLES,MSSD,MSSE,MSSR,MST,OAP12,OAP14
Brief Job Description:
Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence.
The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers
If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!
The Facility Investigator, Investigator III, performs moderately complex (journey-level) investigative work at the State Supported Living Center (SSLC). Performs field investigations of Abuse, Neglect, and Exploitation (ANE) and injuries involving residents of the facility. Performs comprehensive preliminary investigations to identify protection from harm and ensure reporting guidelines are followed. Follows-up on outstanding external cases such as those through Health and Human Services Commission Provider Investigations (HHSCPI) HHSCPI and the Office of Inspector General (OIG) to ensure documentation guideline dates are adhered to. Works in concert with Campus Administrators to ensure incidents that occur on non-business hours continue to move through the investigative process to remain in compliance with ICF and Settlement Agreement requirements. Verifies information, collects and properly maintains evidence, data and documents for use in investigations. Reviews evidence and data gathered for sufficiency and to draw conclusions. Evaluates and summarizes investigative findings and writes reports. Reviews reports prepared by others for compliance with adherence to standard protocols and rules. Prepares cases for presentation and presents testimony and evidence at administrative hearings, such as disciplinary hearings, or in court proceedings. Serves as a member of the Incident Management Team, conducts Root Cause Analysis meetings and participates on other assigned committees as needed. Completes data entry for unusual incidents and follows-up with unusual incident recommendations. Assists with tracking injury reports. Consults with State Office Incident Management on a regular basis. Provides technical assistance and administrative support to accomplish the State Operated Facilities missions, including being a part of the critical incident team for unusual incidents after normal business hours. Works under the general supervision of the Incident Management Coordinator, or other appropriate supervisor depending on SSLC structure, with moderate latitude for the use of initiative and independent judgement. Flexibility in work schedule is necessary to ensure facility maintains coverage at all hours. Required to be "on call", on a rotating basis, for emergency investigation work
Essential Job Functions (EJFs):
Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
Conducts investigations of Reportable Incidents and Serious Injury and the preliminary investigation of unusual incidents to ensure prompt intervention in the care, safety and well-being of persons served. Collects and reviews evidence and data through field investigations and data collection, including direct observations and review of video surveillance. Contacts and interviews witnesses and complainants.
Evaluates, analyzes, summarizes, and documents investigative findings. Prepares reports and communicates findings to designated supervisory staff.
Works effectively with external agencies including HHSC, State-Office, law enforcement, HHSC-PI and other entities, to complete collaborative investigations as assigned by the supervisor. Reviews and summarizes information received and other evidence collected to produce investigative findings. Effectively utilizes the assistance of other staff to complete investigations successfully. Coaches new investigators through this collaborative process and serves as a resource for them.
Tracks and coordinates actions following unusual incidents, serious client injuries, and abuse/neglect allegations, and ensures incidents are reported to HHSC Regulatory, HHSC State Office, and other agencies within required timeframes. Complies with the requirements and protocols of the essential elements of incident management. Reports incidents to the HHSC-PI per incident management requirements.
Assists with training new Investigators, reviewing their techniques and providing coaching for improvement. Reviews reports prepared by others for compliance with adherence to standard protocols and rules, including full and complete reporting and accurate data analysis. Provides feedback to supervisor for follow up.
Actively participates in daily meeting related to Abuse Neglect and Exploitation (ANE) Unusual Incidents, peer-to-peer aggression and falls. Follows up on identified issues. Participates on work groups and committees related to incident management and root cause analysis to analyzes the general SSLC operations to ensure compliance with statutory standards and regulations. Makes recommendations for improvements to the designated supervisor.
Participates in individualized root cause analysis related to specific investigations and makes recommendations for proactive measures to prevent future injury occurrences and/or policy violations. Chair the root causes analysis group as assigned.
Reviews policies, procedures and regulations; and recommends improvements, changes, or modifications. Reviews and researches legal aspects of investigations and recommends action as appropriate.
Maintains, tracks and analyzes data for management reports such as trend analysis. Participates in audits and inspections as assigned by the supervisor.
Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Knowledge, Skills and Abilities (KSAs):
Knowledge of state and federal laws and Intermediate Care Facility for individuals with intellectual disabilities (ICF-IID) rules, regulations, policy and procedures related to State Supported Living Center, or ability to gain that knowledge.
Knowledgeable of existing laws and legislative actions that relate to protection from harm and residential rights, or ability to gain that knowledge.
Knowledge of investigative principles, techniques and procedures.
Skill in the use of a computer and applicable software including Word, Excel, and MS Outlook.
Skill in interviewing and negotiation techniques.
Skill in searching records to identify and retrieve information.
Skill in the formulation of comprehensive investigative report.
Skill in critical thinking, problem solving and research.
Ability to convey thoughts, actions, and reasons, to explain events leading up to the incidents.
Ability to effectively communicate and interview witnesses.
Ability to effectively manage and control emotions.
Ability to conduct investigations;
Ability to interpret and apply laws and regulations
Ability to work collaboratively with other investigators or investigative entities such as HHSC state-office, law enforcement, HHSC-PI.
Ability to conduct interviews and gather facts;
Ability to evaluate findings and to prepare concise executive-level investigative reports.
Ability to communicate effectively both orally and in writing.
Ability to testify in hearings and court proceedings.
Ability to effectively direct and utilize the assistance of other staff to complete investigations successfully.
Ability to train others.
Registrations, Licensure Requirements or Certifications:
None
Initial Screening Criteria:
Graduation from an accredited high school or GED.
Graduation from an accredited four-year college or university with major coursework in criminal justice or a related field is generally preferred.
Experience in investigative work such as planning, coordinating, leading or conducting investigations, or experience in quality assurance reviews
Additional Information:
Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/Entities (LEIE).
Males between the ages of 18 – 25 must be registered with the Selective Service.
All State Supported Living Center Employees are subject to Random Drug Testing.
Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Must be willing to work weekends and holidays.
All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
