Pay Rate will be based on years of experience.
Position Summary
The primary purpose of the Admissions Coordinator position is to coordinate and manage the admissions process for prospective residents in accordance with current federal, state, and local standards, as well as established facility policies and procedures. The Admissions Coordinator serves as a liaison between referral sources, residents, families, hospitals, and the facility to ensure a smooth transition and positive admission experience while supporting census and occupancy goals.
Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.
Essential Duties and Responsibilities
- Coordinate all resident admissions and pre-admission activities.
- Review referrals and gather necessary clinical, financial, and insurance information for admission consideration.
- Communicate with hospitals, physicians, case managers, discharge planners, families, and other referral sources regarding resident placement.
- Verify insurance benefits, coverage, authorizations, and eligibility requirements as needed.
- Participate in the evaluation and screening of prospective residents to ensure appropriate placement.
- Maintain timely communication with referral sources regarding admission decisions.
- Assist prospective residents and families through the admission process and provide facility information.
- Conduct facility tours for prospective residents, families, and referral partners.
- Complete required admission paperwork and ensure documentation is accurate and submitted timely.
- Coordinate resident admissions with nursing, therapy, dietary, housekeeping, and other departments.
- Monitor bed availability and maintain accurate census information.
- Develop and maintain positive relationships with hospitals, physicians, case managers, managed care organizations, and community partners.
- Participate in marketing and community outreach efforts to promote the facility and services offered.
- Track referral activity and maintain records of inquiries, admissions, denials, and conversion rates.
- Assist in developing and implementing strategies to achieve census and occupancy goals.
- Attend community events, healthcare meetings, and networking opportunities to promote facility services.
- Maintain confidentiality of resident and facility information in accordance with HIPAA and facility policies.
- Prepare reports related to admissions, referrals, occupancy trends, and marketing activities as requested.
- Ensure compliance with all applicable federal, state, and local regulations related to admissions practices.
- Maintain effective working relationships with residents, families, staff, healthcare providers, and community resources.
- Respond professionally and promptly to inquiries regarding admission services.
- Participate in staff meetings, training programs, and continuing education opportunities as required.
- Work with facility leadership to identify opportunities for program growth and service expansion.
- Assist with resident welcome activities and help ensure a positive transition into the facility.
- Perform other duties as assigned by the Administrator or designated supervisor.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
- High school diploma or equivalent required.
- Associate's or Bachelor's degree in healthcare administration, marketing, communications, business, or related field preferred.
- Experience in admissions, healthcare marketing, customer service, case management, or long-term care preferred.
Knowledge, Skills, and Abilities
- Knowledge of Medicare, Medicaid, managed care, and insurance processes preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Ability to build and maintain professional relationships with referral sources.
- Proficient in computer systems and electronic health records.
- Ability to maintain confidentiality and exercise sound judgment.
- Ability to work independently and as part of a team.
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Tuition reimbursement
- Vision insurance
Work Location: In person
