Top 39 Help desk technician Jobs in Agawam, Ma

Help Desk Technician-Level-1
Morris Group, Inc. —Windsor, CT
- $47,000 - $58,000 a year
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
2d
Help Desk Technician
Suzor IT —East Windsor, CT
- $22.50 - $26.50 an hour
- Full-time
- Mid-level
- Travel
- 2 years
- Mileage reimbursement
- 401(k)
Quick Apply
11d
Help Desk Technician
Kinsley Power Systems —East Granby, CT
- $26 - $32 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- 2 years
Quick Apply
Field Service Engineer
metroSTOR Inc —Windsor, CT
- $85,000 - $95,000 a year
- Full-time
- Mid-level
- Driver's License
- Travel
Quick Apply
1d
Help Desk Support Technician
NuAxis Innovations —Hadley, MA
- Online Application
- Mid-level
- 1 year
IT Helpdesk Technician
ServiceNet —Northampton, MA
- $20 an hour
- Full-time
- Office
- Windows
- Reliable transportation
- Disability insurance
- Health insurance
Quick Apply
5d
IT Help Desk Professional
The Aero ALL-GAS Company —Hartford, CT
- Part-time
- Office
- Windows
- Residential
- Paid holidays
- Health insurance
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Hartford, CT
- $47,000 - $49,000 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
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Desktop Field Technician
GS Lab —Springfield, MA
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Office
- Driving
- Health insurance
- Dental insurance
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8d
Systems Administrator
Twin Lakes Technology, CT —Westfield, MA
- $70,000 - $90,000 a year
- Full-time
- Background check
- School experience
- Google Workspace
- 401(k)
- Paid time off
Quick Apply
4d
Skilled Hotel Maintenance
RRI West —West Springfield, MA
- Up to $25 an hour
- Weekends as needed
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Field Service Technician
Lipin Dietz —Windsor, CT
- $55,000 - $75,000 a year
- Email
- Background check
- Hospital
- Military
- Paid training
- 401(k)
Quick Apply
1d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Agawam, MA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Service Technician, HVAC Repair
Sears Home Services —Hartford, CT
- $22 - $36 an hour
- Full-time
- Customer service
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Assistant Service Manager - Manchester CT
VIP Tires & Service —Manchester, CT
- Full-time
- Sales
- Mid-level
- Driver's License
Quick Apply

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Help Desk Technician-Level-1

Morris Group, Inc. -
Windsor, CT

Quick Apply

Job Details

$47,000 - $58,000 a year
2 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication

Full Job Description

Join a USA Today Top Workplace!

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

Summary of Responsibility:

We are seeking a dependable, customer-focused Help Desk Technician to provide exceptional technical support and ensure a positive end-user experience. The ideal candidate is reliable, organized, and committed to delivering consistent, high-quality service. Success in this role requires strong troubleshooting skills, effective communication, ownership of issues from resolution through follow-up, thorough documentation, and a proactive approach to supporting users. The ability to remain calm under pressure, work collaboratively, and maintain reliable attendance is essential.

This role is 100% on site in our Windsor, CT office.

What You Will Contribute:

Demonstrate a strong commitment to reliability through consistent attendance, punctuality, and readiness to support users during scheduled work hours.
Provide support for company issued hardware, work related software, Windows 10/11, Microsoft 365 apps such as Outlook, and peripherals.
Manage tickets from creation through resolution with thorough documentation.
Perform onboarding/offboarding, account administration in Active Directory, License management in Microsoft 365 Admin Center, and asset management.
Provide on-site support and remote support using ConnectWise ScreenConnect.
Escalate issues appropriately while maintaining communication with end users.
Identify recurring issues and contribute to documentation and process improvements

Other Functions:

Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications & Competencies:

What's In It For You:

Experience in a technician role supporting in person and remote users.
Experience with ticketing systems.
Working knowledge of Microsoft 365 apps such as Outlook, Teams, Word, Excel, and PowerPoint
Onboarding / Offboarding User Accounts and Equipment
Excellent verbal and written communication.
Strong customer service skills.
Dependable attendance and punctuality.
Critical Thinking for Troubleshooting

Preferred Qualifications:

CompTIA A+, Network+, Microsoft 365 Fundamentals or MD-102 Equivalent.
Exchange Admin Center Experience.
Command Prompt and PowerShell Usage.
Task Manager, Registry Editor, and Device Manager Usage.
TOTP Single Sign On.
iOS troubleshooting.
JAMF MDM.
Basic networking fundamentals.
Audio Visual Knowledge.

Salary Range: $47,000-$58,000

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

Competitive starting salary
Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
3+ Weeks’ Vacation to Start
10 Company Paid Holidays
401(k) retirement plan with company contribution
Tuition reimbursement
Employee appreciation events and perks
Employee Assistance Program

Mental and Physical Requirements:

The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Must be highly mobile, able to access all areas of the premises.
Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
Ability to sit for prolonged period of times.
Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
Ability to frequently use hands and arms.
Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to:

Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Job Requisition #: 1799C Windsor, CT

Quick Apply

Refine Your Search

help desk technician jobs in agawam, ma

Help Desk Technician-Level-1

Help Desk Technician

Help Desk Technician

Field Service Engineer

Help Desk Support Technician

IT Helpdesk Technician

IT Help Desk Professional

Desktop Support Technician

Desktop Field Technician

Systems Administrator

Skilled Hotel Maintenance

Field Service Technician

Now Hiring IT and Telecom Field Technicians

Service Technician, HVAC Repair

Assistant Service Manager - Manchester CT

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