About Us:
Spectrum Killian Dental Lab Alliance (SKDLA) is a nationally recognized leader in restorative dentistry, passionate about helping people smile with confidence. We partner with dental professionals across the country to deliver world-class restorations, advanced dental equipment, and trusted services that make a difference for patients every day.
At SKDLA, we combine craftsmanship, cutting-edge technology, and a deep commitment to quality to create beautiful, lasting results. More than just a dental lab, we are driven by the belief that every restoration represents a person’s confidence, comfort, and well-being - and that’s a responsibility we take to heart.
Our operations are centered around two advanced Centers of Excellence located in Orange County and Los Angeles. This collaborative environment allows our skilled technicians to innovate, mentor one another, and consistently deliver outstanding results.
Job Summary:
We’re looking for a detail-driven, digitally minded team player who thrives in a fast-paced production environment. As a Data Entry Representative at SKDLA, you’ll play a key role in supporting our digital workflow by accurately entering and updating cases within our lab software while providing excellent customer service over the phone and assisting the shipping team as needed. This role blends precision, service, and collaboration—requiring someone who is tech-savvy, highly organized, and committed to data integrity and confidentiality. Your accuracy and consistency will help keep our systems current, our teams aligned, and our doctors supported with the reliable information needed to deliver an exceptional customer experience.
Essential Duties:
- Enter case data into the production system in a timely manner
- Update case information accurately, as needed
- Answer all incoming calls by the third ring
- Transfer calls to the appropriate department/person as needed
- Provide excellent customer service over the phone, answer questions concerning cases, scheduling, status, case rescheduling, pricing, product options, etc.
- Create invoices in the production system for clients needing lab slips, shipping labels, and boxes
- Scan all case paperwork and maintain the filing system
- Combine photos, shade cards, and other parts/paperwork that belong to cases as needed
- Put cases on hold and remove from hold as needed
- Enter new accounts
- Schedule custom shade/custom finish appointments for patients
- Maintain the appointment calendar and inform personnel of their schedules
- Manage all case holds and updates
- Assist shipping department with unboxing, invoicing and packaging cases as needed
- Assist all other departments as needed
Required Knowledge and Abilities
- Strong, clear communication skills to support internal teams and our doctors
- Comfortable navigating computer systems and digital workflows
- Solid written and verbal communication in a professional, customer-facing environment
- Ability to plan and stay organized across short-, mid-, and longer-term tasks
- Skilled at prioritizing responsibilities to keep work moving smoothly
- Customer-first mindset with a focus on delivering helpful, timely support
- Collaborative and approachable, with strong interpersonal communication
- Proven ability to maintain accuracy and quality in a fast-paced production setting
- Reliable time management and a sense of urgency when handling daily tasks
- Able to work independently while staying aligned with team goals
- Demonstrates commitment to SKDLA’s values, culture, and vision for excellence in digital dentistry
Why SKDLA?
- Inclusive Environment: We value diversity and are committed to creating a welcoming workplace for individuals of all backgrounds.
- Career Growth: Spectrum Killian is growing rapidly, offering new opportunities to advance within the company and across promoting internal mobility.
- Compensation and Benefits: We provide competitive pay and upon conversion to full-time status, employees are eligible to enroll in comprehensive medical, dental, and vision insurance plans.
- 401K: Full-time employees are also eligible to participate in the company’s 401(k) plan with an employer match.
Spectrum Killian Dental Lab Alliance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.
The pay range is $18-22/hour. Final compensation will be individually assessed and may differ based on a variety of factors such as your experience, qualifications, education, skill set, certifications, and other relevant considerations.
Become part of Spectrum Killian Dental Lab Alliance, a trusted leader in restorative and esthetic dentistry. Work alongside skilled technicians in state-of-the-art facilities to deliver high-quality dental solutions that make a lasting impact. If you're driven by innovation, quality, and continuous growth, we invite you to apply and contribute to the future of dental care!
Pay: $18.00 - $22.00 per hour
Work Location: In person
