Top 40 Inbound call center Jobs in Aguadilla, Pr

Spec, Call Center Service Delivery
BCU —Añasco, PR
- Full-time
- Computer literacy
- Research
- Windows
- Opportunities for advancement
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Bilingual Call Center Agent - Aguadilla, Puerto Rico
AnswerHero —Aguadilla, PR
- Full-time
- Hybrid work
- No experience needed
- High school diploma or GED
- Typing
- Paid training
- Paid holidays
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Bilingual Customer Service Representative
Lighthouse Translations and Interpretations —Isabela, PR
- $11.75 - $12.25 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Writing skills
- Paid training
- Flextime
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22h
Senior Process Associate
Infosys —Aguadilla, PR
- Weekends as needed
- Mid-level
- High school diploma or GED
- Communication skills
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Remote High-Ticket Closer (One-Call Close | Zoom Sales | Inbound Leads)
Outsourced Doers —United States
- From $36,000 a year
- Full-time
- Remote
- Mid-level
- Paid training
- Health insurance
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Intermediate Help Desk Operator (Onsite)
CAPITOL BRIDGE PUERTO RICO LLC —Isabela, PR
Expected to answer calls (inbound/outbound) and emails in addition to other source items. The Intermediate Help Desk Operator delivers front-line customer…
$16.54 an hour
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4d
Bilingual Call Center Agent - Aguadilla, Puerto Rico
AnswerHero —Aguadilla, PR
Answering inbound calls promptly and professionally on behalf of our business clients. Strong empathy, active listening, and professional telephone manners.
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Spec, Call Center Service Delivery

BCU -
Añasco, PR

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Job Details

Full-time

Benefits

Opportunities for advancement

Qualifications

Optimizing workflow processes
Computer operation
Regulatory compliance
Process improvement
Employee relationship building
Windows
High school diploma or GED
Desktop applications
Relationship management
Productivity software
Banking regulatory compliance

Full Job Description

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At the Credit Union, you'll have a career in a growing organization and an environment that supports your professional and personal growth.

Our WHY is the reason we exist: To Empower People to Discover Financial Freedom. What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU! #bYOU

Watch this video to learn more about life at BCU!

SUMMARY

This role provides service support and interacts as the BCU brand servicing our member’s needs. Are you goal driven? Do you have great active listening skills? We are looking for professional individuals to service our members in our fast-paced call center. The primary purpose of this role is to provide best in class member service by answering incoming calls to help resolve routine and complex member inquiries with empathy and compassion. An individual who can walk in our members shoes and advocate to provide resolution. This role comes with a fun team, rewards, recognition, and opportunity for advancement.

ROLE AND RESPONSIBILITIES

Service 50-100 first tier incoming member calls daily, including general member inquiries, account research, fraud and disputes or as assigned
Develop and display a complete understanding of all required Visa, governmental, regulatory, and departmental policies, procedures, and compliance guidelines, particularly those pertaining to customer verification
Deliver on a first contact resolution experience by using all resources, including our process knowledge repository, self-servicing tools and available surrounding support
Demonstrating problem solving and process improvements skills, to reduce member effort and improve our business best practices
Based on member need, promote the adoption of or conversion to available credit union products and services
Own the ability to quickly adapt and support new strategies, tools, and tactics to better service our members
Build strong internal partnerships with management and peers in contributing to a productive and quality team environment
Meet or exceed all key performance production and quality experience goals, completing all assigned work with accuracy as established by BCU guidelines and training
Other duties as assigned

QUALIFICATIONS AND EDUCATION REQUIREMENTS

High school diploma or equivalent
Minimum 1 year of customer service experience
High energy, positive attitude, self-starting and coachable individual
Strong interpersonal, verbal, written and active listening skills
Aptitude to develop and own strong understanding of regulatory and departmental policies
Ability to work effectively and pay attention to detail in fast paced environment, leveraging tools to drive a first contact resolution every time.
Ability to adapt quickly and easily to changes in strategies, tools or tactics
Desire to form and make business improvement recommendations
Ability to building strong internal peer and team partnerships
Desire to meet all established performance goals consistently
Basic Windows PC navigation and Microsoft office knowledge

BCU Shared Values:
We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.

We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner. #LoveBCU

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inbound call center jobs in aguadilla, pr

Spec, Call Center Service Delivery

Bilingual Call Center Agent - Aguadilla, Puerto Rico

Bilingual Customer Service Representative

Senior Process Associate

Remote High-Ticket Closer (One-Call Close | Zoom Sales | Inbound Leads)

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