Audio Visual Manager
DISTRITO T-Mobile is Puerto Rico and the Caribbean’s premier entertainment destination, combining the best in dining, art, entertainment, music, technology, and hospitality. Located in the heart of San Juan, DISTRITO T-Mobile was developed with the purpose of creating happy moments through authentic, innovative, and extraordinary experiences, highlighting the best of Puerto Rican culture and talent.
The project includes the 177-room Aloft San Juan hotel, the 6,000-spectator Coca-Cola Music Hall, an 8-screen VIP cinema by Caribbean Cinemas, TOROVERDE Urban Park, including Puerto Rico’s only urban zip-line attraction, and over 10 bars, lounges, fast casual eateries, full-service restaurants, attractions, and other entertainment experiences. The project is centered around a 50,000 square foot plaza with a fully digitized 14,500- foot stage system with 19 LED screens, incorporating 19 million pixels, providing 360 experiences to visitors.
Position Overview
The Audio-Visual Manager at Distrito T-Mobile serves as the technical and operational backbone of one of Puerto Rico’s most dynamic entertainment and cultural destinations. This leadership role is responsible for two interconnected pillars: the strategic management of all AV technology infrastructure — including maintenance, capital planning, and technology upgrades — and day-to-day operational leadership of the Control Room (Production) Team.
The Control Room is the heartbeat of the Distrito T-Mobile experience, orchestrating sound, visuals, and partnership content across a network of high-impact LED screens throughout the venue. The AV Manager ensures that every activation, event, and commercial partnership is delivered with technical excellence, creative precision, and operational reliability.
Key Responsibilities
Control Room & Production Operations
- Oversee the daily execution of all Control Room operations, ensuring seamless delivery of audio, visual, and content programming across all LED displays and speaker systems throughout the venue.
- Direct and coordinate the Production Team during live events, activations, and day-to-day programming, serving as the primary decision-maker for real-time AV adjustments.
- Develop and maintain programming schedules for all LED screens, integrating partnership content, promotional material, and experiential programming in alignment with commercial agreements.
- Collaborate with the Sales and Partnerships team to ensure accurate, timely, and high-quality delivery of sponsored and advertised content on display networks.
- Establish and enforce quality control standards for all content output, including resolution, color calibration, audio levels, and timing.
- Serve as a liaison between the Control Room and external production vendors, content creators, and technical partners.
Team Leadership & People Management
- Lead, schedule, and manage the Control Room (Production) Team, including full-time operators and part-time or contracted technicians.
- Develop work schedules, coordinate coverage for events and activations, and manage time-off requests to ensure continuous operational readiness.
- Conduct regular performance evaluations, provide ongoing coaching and feedback, and support the professional development of team members.
- Identify staffing gaps, participate in the recruitment and onboarding of new team members, and establish training programs for AV systems and production workflows.
- Foster a culture of excellence, accountability, and continuous improvement within the production team.
AV Infrastructure & Technology Management
- Own the full lifecycle management of all AV assets, including LED video walls, digital displays, audio systems, control systems, cabling infrastructure, and broadcast equipment.
- Develop and execute a preventive maintenance program for all AV systems, minimizing downtime and ensuring peak operational performance.
- Assist the Director of AV in the evaluation, recommendation, and procurement of new AV technology, presenting business cases and ROI analyses to leadership.
- Manage relationships with AV vendors, service contractors, and equipment suppliers; negotiate service agreements and warranty terms.
- Maintain an accurate inventory of all AV equipment and ensure proper documentation of system configurations, signal flows, and maintenance records.
- Coordinate with facilities, IT, and operations teams to plan and execute AV system upgrades, installations, and expansions.
Project Management
- Lead AV-related capital projects from scoping through completion, managing timelines, budgets, vendor coordination, and stakeholder communication.
- Develop project plans, track milestones, and report progress to senior leadership on infrastructure upgrades, new technology deployments, and special event builds.
- Collaborate cross-functionally with Marketing, Events, Partnerships, and Operations teams to align AV capabilities with upcoming programming and business objectives.
- Anticipate and mitigate technical risks for high-profile events, developing contingency plans and backup systems as needed.
Core Competencies
- Technical Excellence: Deep command of AV systems and emerging technologies.
- Operational Leadership: Ability to direct teams and workflows under pressure.
- Strategic Thinking: Long-term vision for technology planning and investment.
- Cross-Functional Collaboration: Effective partnership across sales, events, and operations.
- Calm Under Pressure: Reliable decision-making during live events and incidents.
- Detail Orientation: Commitment to quality, accuracy, and consistency in output.
Work Environment & Physical Requirements
- This role requires flexibility to work evenings, weekends, and holidays based on the Distrito T-Mobile event calendar.
- The AV Manager must be available and on-call for high-profile events and activations.
- Work is performed both in a climate-controlled Control Room environment and in active venue spaces during setup, events, and maintenance activities.
- Ability to lift up to 50 lbs and work at heights when required for equipment installation or maintenance.
Minimum Requirements
Required
- 10+ years of experience in audio visual production, broadcast operations, or live event technology, with at least 5 years in a supervisory or management role.
- Demonstrated expertise in LED display systems, video processing, digital signage platforms, and professional audio systems.
- Proven ability to lead and manage production or technical teams in a fast-paced, event-driven environment.
- Experience with content management systems (CMS) and digital signage software.
- Strong project management skills with the ability to manage multiple priorities simultaneously.
- Excellent verbal and written communication skills in both English and Spanish.
Preferred
- Experience managing AV infrastructure in a large-scale entertainment venue, arena, convention center, or mixed-use destination.
- Familiarity with broadcast and streaming workflows, including live video switching and graphics systems.
- Experience working with partnership and sponsorship content fulfillment.
- Proficiency with project management tools (e.g., Asana, Monday.com, MS Project).
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as business needs evolve.
DL PM Services, LLC is an equal employment opportunity employer
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
