APPLICATION INSTRUCTIONS — PLEASE READ CAREFULLY
To be considered, you must complete both steps below:
- Apply through Indeed with your résumé.
- Email a single PDF or Word document to [email protected] answering the three questions below.
At the very top of your document, type the word PRECISION so we know you carefully followed directions.
Required Questions
1. Tell us about a time you caught a small mistake before it became a bigger problem. What did you notice, and what did you do?
2. Describe a fast-paced workday where several people or tasks needed your attention at the same time. Walk us through how you decided what came first and how you made sure nothing was forgotten.
3. Describe a time you were trained on something new and struggled at first. How did you make sure you improved and didn't keep making the same mistake?
Introduction:
We’re not hiring an average front desk person.
We’re hiring the person who runs the front desk.
We are looking for someone who takes ownership, thrives in a fast-paced environment, and brings consistency, organization, professionalism, and confident warmth to every interaction.
Our Front Desk Operations Coordinator is the hub of our office. You will help control patient flow, manage a constantly changing schedule, answer incoming calls, communicate with patients and doctors, collect payments, solve problems, and help keep a busy healthcare office running smoothly.
The right person doesn't need to be reminded about every task. You notice what needs attention, determine what is most important, and take action.
If you're sharp, dependable, organized, comfortable staying busy, and enjoy being the steady person others can rely on, you may fit very well here.
If you are easily overwhelmed by competing priorities, frequently need direction to determine what to do next, or struggle with consistency and organization, this position will probably not be a good fit.
What You'll Do
You will help manage both new-patient intake and established-patient flow while keeping the front office organized and moving efficiently.
Your responsibilities will include:
- Coordinate a busy and constantly changing patient schedule with accuracy.
- Greet patients promptly and create a warm, professional first impression.
- Guide patients through check-in, check-out, rescheduling, and payments.
- Answer incoming calls promptly and professionally and treat every call as an opportunity to serve a current or prospective patient.
- Handle new-patient calls and help match patients with appropriate appointment times.
- Keep the clinic running on time by actively managing patient flow.
- Communicate clearly and professionally with patients, doctors, and coworkers.
- Collect payments and maintain accurate financial documentation.
- Ensure required paperwork and patient information are complete.
- Maintain organization and calm at the front desk during busy periods.
- Help maintain strong kept-appointment rates through clear communication and scheduling.
- Prepare providers with accurate information needed for the day.
- Follow established office systems and procedures consistently.
- Identify small problems and address them before they become larger problems.
- Assist elsewhere in the office when patient flow requires it.
Who Succeeds Here
You'll likely be a strong fit if you:
- Think quickly and stay organized under pressure.
- Communicate confidently, professionally, and warmly.
- Take initiative instead of waiting to be told what to do.
- Remain composed and solution-focused during stressful situations.
- Understand how to prioritize when several things need attention at once.
- Follow systems while still using good judgment.
- Pay attention to details and value accuracy.
- Take ownership when something needs to be completed.
- Work well as part of a team.
- Accept feedback professionally and apply it.
- Learn new systems and responsibilities quickly.
- Are dependable and consistent.
- Take pride in running a tight, efficient front desk.
- Want a stable, long-term position where you can grow.
What We're Looking For
The following qualities are important to us and are considered non-negotiable:
- Strong reliability and attendance.
- Excellent multitasking and organizational skills.
- Clear and confident communication.
- Professional and consistent demeanor.
- Strong attention to detail.
- Proactive problem-solving.
- Warm but comfortable enforcing office policies and boundaries.
- Ability to learn quickly.
- Willingness to receive coaching and feedback.
- Ability to work independently while also contributing to a team.
- Professional appearance and behavior.
- Commitment to providing an excellent patient experience.
Healthcare or medical-office experience is helpful, but the right personality, work ethic, judgment, and willingness to learn are equally important.
Training and Cross-Training
We believe strongly in training our team well.
The first several weeks will involve learning our systems, procedures, scheduling, patient flow, and expectations.
Although this position's primary focus is front desk operations, our team members are cross-trained so they understand how the entire office functions and can assist one another when needed.
You should be comfortable learning new responsibilities and working directly with patients.
Schedule
Our regular patient schedule is Monday through Thursday.
During approximately the first 12 weeks, Fridays will also be required for training and onboarding.
After the initial training period, our regular schedule provides a three-day weekend most weeks.
Because we operate on a four-day patient schedule, consistent attendance and reliability are especially important.
Compensation & Benefits
- Starting pay of approximately $18.00–$20.00 per hour, based on experience and qualifications.
- Performance-based increases.
- Group health insurance available.
- 401(k) with company options.
- Paid vacation and sick leave to eligible employees
- Chiropractic care benefits.
- Thorough onboarding and training.
- Stable, professional work environment.
- Opportunity to learn multiple aspects of a busy healthcare practice.
About North Augusta Chiropractic
North Augusta Chiropractic is a busy, patient-focused chiropractic office in North Augusta, South Carolina.
We value professionalism, teamwork, reliability, excellent patient care, and a positive work environment.
We don't expect employees to be perfect on their first day. We do expect them to be willing to learn, accept feedback, work hard, communicate professionally, and become dependable members of the team.
This position is ideal for someone who doesn't simply want another job, but wants the opportunity to become an important part of a successful healthcare office for the long term.
If that sounds like you, carefully follow the application instructions at the top of this posting.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
