Top 18 Public relations Jobs in Akron, Oh

Customer Communication Representative - Communications & Branding
FirstEnergy Corp —Akron, OH
- Weekends as needed
- Marketing
- 5 years
- Office
- Health insurance
- Dental insurance
11d
Government Relations and Health Policy Officer
Summa Health —Akron, OH
- $60.24 - $90.35 an hour
- Full-time
- Office
- Master's degree
- Analysis skills
- AD&D insurance
- Disability insurance
9d
Manager External Communications - Communications & Branding - Akron FirstEnergy Headquarters
FirstEnergy Corp —Akron, OH
- Full-time
- 7 years
- Marketing
- Office
- Health insurance
- Dental insurance
Sr. Public Relations Specialist
Sequoia Financial Group Llc —Akron, OH
- $80,000 - $100,000 a year
- Full-time
- 7 years
- Marketing
- Mid-level
Quick Apply
Assistant Director, Communications
The City Of Independence Ohio —Independence, OH
- $56,000 - $90,000 a year
- Weekends as needed
- Research
- Mid-level
- Office
13d
Manager Employee Communications - Akron Headquarters
FirstEnergy Corp —Akron, OH
- Full-time
- 7 years
- Marketing
- Office
- Health insurance
- Dental insurance
Director of Marketing & Communications
Walsh Jesuit High School —Cuyahoga Falls, OH
- Online Application
- Management
- High school
- Marketing
- Disability insurance
- Health insurance
Marketing Coordinator - Proposal Writer
Prime AE Group Inc —Akron, OH
- $60,929 - $90,000 a year
- Full-time
- Marketing
- Research
- Mid-level
10d
Public Involvement Specialist - Environmental Services (Multiple Locations)
Burns & McDonnell —Akron, OH
- Full-time
- Marketing
- Mid-level
- 3 years
- 401(k)
- Employee stock ownership plan
Marketing & Promotions - Entry Level
Lamont & Scott Marketing Group —Akron, OH
- Weekends as needed
- Inventory management
- Merchandising
- Organizational skills
Quick Apply
Marketing Communications Manager
The Timken Company —North Canton, OH
- 7 years
- Microsoft Excel
- Marketing
- Opportunities for advancement
11d
Content & Creative
Westfield Insurance —Westfield Center, OH
- Full-time
- Hybrid work
- Office
- Residential
- 8 years
Marketing Liaison
Medina Center for Rehabilitation —Medina, OH
- $70,000 - $75,000 a year
- Full-time
- Skilled nursing facility
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Employee & Business Communications
Westfield Insurance —Westfield Center, OH
- Full-time
- Hybrid work
- Office
- Residential
- 8 years
Admissions & Marketing Director: St. Paul School
Catholic Diocese of Cleveland —North Canton, OH
- $25,000 - $30,000 a year
- Part-time
- Google Workspace
- Marketing
- Mid-level
- Flexible schedule
Channels & Digital Experience
Westfield Insurance —Westfield Center, OH
- Full-time
- Hybrid work
- Office
- Residential
- 8 years
Marketing Representative
McGregor PACE —Warrensville Heights, OH
- Mid-level
- 3 years
- Older adults
- 403(b) matching
- Health savings account
Quick Apply
1d

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Customer Communication Representative - Communications & Branding

FirstEnergy Corp -
Akron, OH

Apply Now

Job Details

Full-time
11 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Pension plan
Vision insurance
401(k) matching
Life insurance

Qualifications

Marketing project management
Customer communication
Bachelor's degree
Newsletters (communication methods)
Productivity software
Cross-functional collaboration

Full Job Description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.

The Communications Representative, Customer Communications, is responsible for leading the strategy, development and execution of customer-facing communications that enhance the overall customer experience and drive measurable business outcomes. This role plays a critical part in ensuring consistent, relevant and data-driven communications reach FirstEnergy’s 6 million customers across multiple channels .

This position serves as a strategic advisor to internal partners, bringing expertise in communications strategy, customer experience and digital engagement. The role requires a strong technology mindset, leveraging modern communications tools and data to deliver personalized, scalable and effective customer communications .

The successful candidate combines strong communications expertise with analytical thinking, digital fluency and a continuous improvement mindset. This role requires the ability to translate complex topics into clear, customer-friendly messaging while using insights and technology to optimize performance .

This position reports to the Manager, Customer Communications, in the Communications & Branding department and is based on site within FirstEnergy’s service area.

Responsibilities include:

Collaborate with the Customer Insights team to identify customer communications strategies and methods for evaluating the business impact of communications initiatives
Use multiple sources of data to drive communications strategy, including implementing customer segmentation where possible
Lead the development and execution of data-driven communications strategies to advance key initiatives, educate customers and promote customer-focused programs, such as bill assistance programs, care center initiatives, etc.
Partner with internal teams and/or partner agencies as needed to execute digital media and social media campaigns
Define and track KPIs, using insights to continuously optimize campaigns and demonstrate business impact
Create clear, engaging and customer-friendly content across channels, including website, email, print, social media and emerging digital platforms
Leverage technology platforms to deliver targeted communications
Explore and adopt emerging technologies (e.g., AI-assisted content development) to improve efficiency, personalization and performance
Serve as a strategic advisor to internal partners, providing guidance on opportunities and risks, best practices, messaging and customer experience
Support the planning, development and implementation of customer materials through mailings, social media, email and more
Write customer-focused feature content for the website and customer newsletter
Work with the website team to support reviewing and releasing website content, including identifying communications/marketing needs for new features and offerings
Prepare talking points and other internal support materials for the Customer Care Center and other groups as needed for new or updated customer tools and programs
Keep the Manager, Customer Communications, informed of all important milestones, risks and key decisions
Support emergency response for large - scale outages or other significant events, including during evenings and weekends as needed
Serve on the media on-call rotation, providing evening and weekend response for media inquiries related to power outages

Qualifications

Bachelor's degree in Digital Marketing, Communications or related discipline
Minimum 5-7 years relevant work experience, including proven results executing strategic communications programs
Experience with utilities or other regulated industries a plus
Ability to work independently and collaboratively across the organization
Possess and demonstrate good problem-solving skills and decision-making abilities
Expert written and verbal communication skills and ability to guide development of compelling content
Familiarity with analytics tools and comfort working with data and translating insights into strategy
Good team player with strong organizational and project management experience
Ability to develop effective working relationships with employees at all levels
Able to work under tight deadlines, manage multiple projects and prioritize work
Experience with email platforms and website content management systems preferred
Experience shooting and editing video a plus
Proficient in Microsoft Office applications (Word, PowerPoint, Publisher, Office 365, SharePoint)

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team

Apply Now

Refine Your Search

public relations jobs in akron, oh

Customer Communication Representative - Communications & Branding

Government Relations and Health Policy Officer

Manager External Communications - Communications & Branding - Akron FirstEnergy Headquarters

Sr. Public Relations Specialist

Assistant Director, Communications

Manager Employee Communications - Akron Headquarters

Director of Marketing & Communications

Marketing Coordinator - Proposal Writer

Public Involvement Specialist - Environmental Services (Multiple Locations)

Marketing & Promotions - Entry Level

Marketing Communications Manager

Content & Creative

Marketing Liaison

Employee & Business Communications

Admissions & Marketing Director: St. Paul School

Channels & Digital Experience

Marketing Representative

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