Top 507 Support engineer Jobs in Akron, Oh

Technical Support Engineer - Tier 1
Integrated IT Group —Twinsburg, OH
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Controls Systems Engineering Supervisor
Hendrickson VTG —North Canton, OH
- Full-time
- Computer Science
- Bachelor of Science
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Research Scientist/Engineer - Transportation
Americhem —Akron, OH
- Full-time
- Bachelor's degree
- Doctor of Philosophy
- Travel
- Health insurance
- Dental insurance
12d
Geotechnical Field Professional
Geo-Technology Associates Inc. —Alliance, OH
- Clean driving record
- Civil engineering
- Construction site
- Paid holidays
- Disability insurance
Quick Apply
Electrical Engineer
Hunter International, Inc —Twinsburg, OH
- Weekends as needed
- Laboratory experience
- Mid-level
- 3 years
Quick Apply
Senior Process Engineer
HDI Landing Gear —Strongsville, OH
- 5 years
- Senior level
- Wellness program
- Health savings account
Quick Apply
13d
Design Engineer
S&A Industries —Akron, OH
- $80,000 - $100,000 a year
- Full-time
- ERP systems
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
4d
Manufacturing Engineer - II
Safran Electrical & Power —Twinsburg, OH
- $74,000 - $92,000 a year
- Weekends as needed
- Background check
- Engineering
- Mid-level
- Health savings account
- Relocation assistance
Quick Apply
Process Engineer- Akron, Ohio
Cargill —Akron, OH
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
8d
Manufacturing Engineering Manager – Reliability & Controls
Superior Dairy —Canton, OH
- Weekends as needed
- Background check
- 7 years
- Management
- Disability insurance
- Health insurance
Quick Apply
Production Engineer
Vector Technical —Streetsboro, OH
- $75,000 - $90,000 a year
- Mid-level
- Experience equivalent to degree accepted
- 2 years
Quick Apply
Electrical Engineer
Applied Vision Corp. —Cuyahoga Falls, OH
- Full-time
- Background check
- Ability to walk for extended periods
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Sales Engineer
Imperial Conveying Solutions —Canton, OH
- Full-time
- Mid-level
- Office
- 3 years
- Travel reimbursement
- Paid holidays
Quick Apply
Manufacturing Engineer / Programmer
Ewart-Ohlson.com —Cuyahoga Falls, OH
- $77,695.53 - $115,568.80 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Bachelor of Science
- Profit sharing
- Health savings account
Quick Apply
IT Technician/Systems Engineer
Compass Computer Group Inc —Twinsburg, OH
- $50,000 - $70,000 a year
- Full-time
- Background check
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Site Process Controls Engineer
FPC Decatur —Chagrin Falls, OH
- $135,000 - $155,000 a year
- Full-time
- Bachelor of Science
- Travel
- In-person
- Health insurance
- Dental insurance
Quick Apply
Research & Development Process Engineer, Pet Food Innovation
The J. M. Smucker Company —Orrville, OH
- Full-time
- 5 years
- Travel
- Mentoring
- Relocation assistance
Manufacturing Reliability Engineer
Michigan Milk Producers Assoc —Canton, OH
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Cybersecurity ISSE (Principal)
Torch Technologies —Ohio
- Email
- Remote
- Background check
- Bachelor's degree
- Senior level
- Health savings account
- Paid holidays
Project Engineer, Mechanical Designers, and Electrical Designers
Myers Controlled Power LLC —Canton, OH
- Full-time
- Background check
- 5 years
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
6d

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support engineer jobs near akron, oh

Technical Support Engineer - Tier 1

Integrated IT Group -
Twinsburg, OH

Quick Apply

Job Details

Full-time
$55,000 - $65,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Microsoft Windows Server
Technical documentation
IT system monitoring
Windows
Virtualization tools
Bachelor's degree
Cloud service support
Computer hardware
Desktop (troubleshooting support)
Virtualization
Networking equipment (troubleshooting support)
Technical troubleshooting support
Microsoft 365 support
Network monitoring tools
Network monitoring
Windows Server administration
Desktop administration
Cross-functional collaboration
Cross-functional communication
Server hardware support
Ticketing system technical support
Information Technology
System performance monitoring

Full Job Description

Integrated IT Group is a comprehensive provider of managed, shared and stand-alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets.

Job Description

We are currently seeking a self-motivated and dedicated individual to join our Technical Support team. This role requires a broad array of technical knowledge and troubleshooting skills to support our clients located throughout Northeast Ohio. The primary responsibilities include being the first point of contact for clients, troubleshooting technical issues, interfacing with our ticketing platform, working in our managed services system, and escalating complex problems to higher-level technical support. As most of our client support consists of remote phone assistance, excellent communication skills are a must. The qualified individual will possess superior customer service skills and the ability to problem solve and multi-task effectively in challenging situations. The capacity to work independently as well as part of a team is critical. While a majority of work can be performed remotely, occasional onsite service for clients may be required.

Essential Functions

Serve as the initial point of contact for clients through phone calls, emails, and chat support to assist with technical issues
Provide clients with clear, step-by-step guidance, ensuring they are informed of the next steps
Perform basic troubleshooting for servers, desktops, networks, and cloud applications
Communicate clearly and professionally, ensuring timely follow-up and status updates regarding ongoing issues
Provide exceptional customer service by maintaining a professional and empathetic demeanor
Identify issues that require specialized attention and escalate to a higher level of support
Accurately document all support interactions, troubleshooting steps, and solutions in a ticketing system
Contribute to the internal knowledge base by documenting recurring issues and resolutions for future reference
Monitor network or system performance using available tools to identify potential issues
Follow standard help desk procedures
Collaborate with peers, clients, and vendors for appropriate working solutions
Achieve daily utilization goals
Participate in the on-call rotation schedule
Proactively stay current with technology changes, updates, and practices

Experience Required

Degree in IT relevant field and/or equivalent certifications (preferred)
3+ years' experience troubleshooting in a technical support role
Proven ability to manage multiple concurrent tasks and to prioritize them based on urgency
Experience with Windows OS, Windows Server, and Microsoft 365
Working knowledge of virtualization and cloud operations
Proficient with network performance monitoring and troubleshooting
Hands-on experience with server, desktop, and networking hardware
Experience working within a cross-functional team
Familiarity with ticketing systems and maintaining accurate documentation

Integrated IT Group is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Application Question(s):

Are you willing to undergo a background check, in accordance with local law and regulations?
Do you have at least 3 years of experience troubleshooting in a technical support role?

Education:

Bachelor's (Preferred)

Work Location: Hybrid remote in Twinsburg, OH 44087

Quick Apply

Refine Your Search

support engineer jobs in akron, oh

Technical Support Engineer - Tier 1

Controls Systems Engineering Supervisor

Research Scientist/Engineer - Transportation

Geotechnical Field Professional

Electrical Engineer

Senior Process Engineer

Design Engineer

Manufacturing Engineer - II

Process Engineer- Akron, Ohio

Manufacturing Engineering Manager – Reliability & Controls

Production Engineer

Electrical Engineer

Sales Engineer

Manufacturing Engineer / Programmer

IT Technician/Systems Engineer

Site Process Controls Engineer

Research & Development Process Engineer, Pet Food Innovation

Manufacturing Reliability Engineer

Cybersecurity ISSE (Principal)

Project Engineer, Mechanical Designers, and Electrical Designers

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