Top 18 Analyst tier i Jobs in Akron, Oh

Help Desk Analyst
Confidential —Massillon, OH
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
NOC Analyst Tier I
Acuative Corporation —Strongsville, OH
- Full-time
- Writing skills
- Windows
- High school diploma or GED
Quick Apply
2d
Help Desk Analyst
TTx Inc —Strongsville, OH
- On call
- Windows
- Bachelor's degree
- Experience equivalent to degree accepted
Application Configuration Analyst - IT Enterprise Application Delivery
FirstEnergy Corp —Akron, OH
- Full-time
- Computer science
- 7 years
- Computer Science
- Health insurance
- Dental insurance
Applications Support Manager
Matco Tools —Stow, OH
- On call
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
Manager, Data Center
Scientific Games —Glenwillow, OH
- $100,000 - $125,000 a year
- Full-time
- Background check
- Computer Science
- 5 years
Quick Apply
NOC Supervisor
Acuative Corporation —Strongsville, OH
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
NOC Analyst Tier II
Acuative Corporation —Strongsville, OH
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Registered Behavior Technician (RBT)
Childwise ABA —Brunswick, OH
- $18 - $22 an hour
- Part-time
- Patient monitoring
- Experience working with children
- Children
- Paid training
- Paid holidays
Quick Apply

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Help Desk Technician (Level 1)
Integra Testing Services —Mentor, OH
Submit and process account, group, and license requests in Entra ID (Azure AD) and Active Directory. Eagerness to learn and develop technical skills.
$55,000 - $65,000 a year
Quick Apply
11d
Tier 2 Technician
IT Voice —Cleveland, OH
Approved to work in the US with a valid driver's license. Utilizing your technical expertise, you'll provide first-level technical information systems support…
$55,000 - $65,000 a year
Quick Apply

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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
This role is responsible for providing exceptional customer service, resolving common technical issues, documenting work accurately, and escalating issues…
$45,000 - $55,000 a year
Quick Apply
Help Desk Analyst
eBusiness Solutions Inc. —Columbus, OH
Assist in developing training materials and deliver training sessions for state and county staff and child‑serving providers.
$17 - $21 an hour
Quick Apply
13d

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analyst tier i jobs near akron, oh

Help Desk Analyst

Confidential
Massillon, OH

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Customer communication

Full Job Description

A growing and technology-driven organization is seeking an experienced a Help Desk Analyst to join our IT team. This individual will serve as the highest level of technical support, resolving complex hardware, software, network, and infrastructure issues while mentoring junior support staff and partnering with IT teams to improve service delivery.

This is an excellent opportunity for a seasoned IT professional who enjoys troubleshooting challenging technical issues, working with a wide range of technologies, and providing exceptional customer service.

Responsibilities

Provide advanced technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
Troubleshoot and resolve complex Windows, Microsoft 365, Active Directory, networking, VPN, and application issues.
Escalate and coordinate critical incidents with infrastructure, security, and engineering teams as needed.
Analyze recurring technical issues and recommend permanent solutions and process improvements.
Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
Mentor and assist Tier I and Tier II support analysts.
Install, configure, and support hardware, software, and operating systems.
Manage user accounts, permissions, and group policies.
Support remote users and multiple office locations.
Participate in system upgrades, migrations, deployments, and IT projects.
Ensure support tickets are accurately documented and resolved within established service level agreements (SLAs).
Maintain a high level of customer satisfaction through timely communication and issue resolution.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
5+ years of progressive IT Help Desk or Desktop Support experience preferred.

Preferred Certifications

CompTIA A+
Network+
Security+
Microsoft Certified

What We're Looking For

The ideal candidate is:

A collaborative team player with excellent customer service skills.
Calm under pressure and able to prioritize multiple issues.
Passionate about technology and continuous learning.
Self-motivated with the ability to work independently.
Detail-oriented and committed to delivering high-quality technical support.

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

analyst tier i jobs in akron, oh

Help Desk Analyst

NOC Analyst Tier I

Help Desk Analyst

Application Configuration Analyst - IT Enterprise Application Delivery

Applications Support Manager

Manager, Data Center

NOC Supervisor

NOC Analyst Tier II

Registered Behavior Technician (RBT)

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