Top 26 Client success Jobs in Akron, Oh

Regional Customer Success Agent
Avtron Power Solutions —Valley View, OH
- $60,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
BR Staffing Solutions, LLC —Fairlawn, OH
- $60,000 - $67,000 a year
- Full-time
- Writing skills
- Mid-level
- Analysis skills
Quick Apply
1d
GRC-LMS Customer Success Specialist II
K2-GRC —Hudson, OH
- From $65,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Conflict management
- Health savings account
- Health insurance
Quick Apply
Customer Success Manager
Mast Trucking, Inc. —Massillon, OH
- $20 - $30 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
Quick Apply
Customer Success Representative I (CSR I)
Etactics, Inc. —Hudson, OH
- From $20 an hour
- Full-time
- Office
- High school diploma or GED
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Director, Customer Success (Akron, OH)
Hippocratic AI —Akron, OH
- Full-time
- 8 years
- Presentation skills
- Continuous improvement
Senior Client Service Manager - Commerical Lines
Gallagher —Richfield, OH
- $69,500 - $116,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health savings account
Customer Service Representative
Home Genius Exteriors —Streetsboro, OH
- $20 - $22 an hour
- Weekends as needed
- Office
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Success Agent
Avtron Power Solutions, LLC —Cleveland, OH
- $60,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Writing skills
Quick Apply
ezICHRA Customer Success Manager
Oswald Companies —Richfield, OH
- Full-time
- HIPAA
- Mid-level
- 3 years
- Profit sharing
- Health insurance
Customer Experience Manager
Cisco Systems —Richfield, OH
- $136,300 - $255,500 a year
- Full-time
- Hybrid work
- Bachelor's degree
- US work authorization
- Experience equivalent to degree accepted
- Paid parental leave
- Paid holidays
2d
Customer Service Representative
Community Choice Financial Family of Brands —North Randall, OH
- $15.00 - $18.25 an hour
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Paid training
- Health savings account

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Sales Rep Wanted
Great Lakes Home Remodeling LLC —Akron, OH
Manage leads, close deals, and celebrate your wins. Confident, competitive, and motivated to succeed. Uncapped Commission + Bonuses – Your effort determines…
$100,000 - $150,000 a year
Quick Apply
10d
Community Liaison (Hospice Sales)
Sanctuary Hospice —Akron, OH
Must be willing to drive with reliable transportation, valid driver’s license, and auto insurance. Bachelor’s degree in related field preferred.
$80,000 - $90,000 a year

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Regional Customer Success Agent

Avtron Power Solutions
Valley View, OH

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
401(k) 6% Match
Vision insurance
401(k) matching

Qualifications

Computer operation
Microsoft Excel
Virtual client meetings
Customer returns handling
Customer support ticket management
Face-to-face client meetings
Productivity software
Client email correspondence
Client interaction via phone calls

Full Job Description

COMPANY OVERVIEW:

Founded in 1953 Avtron has a long history of manufacturing market leading power test solutions. Now with a global footprint and sales into some of the largest industrial projects, Avtron will continue to push the envelope of what’s possible in the electrical test environment. Avtron Power Solutions manufacture and distribute market leading load bank solutions for mission critical applications. We have the largest portfolio in the industry and can meet the highest load testing standards with our intelligent SIGMA load bank control system.

POSITION SUMMARY:

The National Customer Success Agent serves as the main point of contact for customers, providing order updates, resolving issues, and coordinating with internal teams to ensure on-time delivery and exceptional service.

DUTIES AND RESPONSIBILITIES:

Essential Functions:

Customer Relationship Management: Build and maintain strong, long-term relationships with customers, acting as their primary point of contact post-sale. Manage customer service inquiries via email, chat, and phone, ensuring timely and professional responses.
Customer Advocacy: Act as an advocate for the customer internally, ensuring deadlines are met, products are delivered to specification, and commitments are fulfilled on time.
Customer Onboarding: Assist new customers in onboarding by guiding them through the setup, usage best practices, and support resources to ensure a smooth and successful start.
Order and Delivery Oversight: Monitor customer orders, coordinate with logistics and production, and ensure timely delivery and communication.
Issue Resolution: Handle and resolve customer complaints concerns in a timely and professional manner.
Cross-Functional Coordination: Collaborate with engineering, technical support, logistics, and production teams to ensure customer needs are met and exceeded expectations.
Performance & Improvement: Execute on defined KPIs and contribute to continuous improvement initiatives aimed at maximizing service levels and customer experience
Documentation: Maintain accurate records of customer interactions, issues, and resolutions

Additional Responsibilities:

Participate in annual customer business review meetings
Expedites backorders and process customer returns.
Travel less than 5%

MINIMUM QUALIFICATIONS:

Bachelor’s Degree from an accredited college or university in a relevant field or equivalent level of experience is preferred
2-4 years of relevant inside sales or customer service experience
Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
Experience using SAP and CRMs systems a plus
Creative problem-solver with outstanding customer service skills

EDUCATION, SKILLS, AND EXPERIENCE:

Education:

Bachelor’s Degree from an accredited college or university in a relevant field or equivalent level of experience is preferred

Skills

Creative problem-solver with outstanding customer service skills
Strong verbal and written communication skills
Excellent organizational and time management skills
Team player who works well individually, as well as part of a team
Proven ability to manage multiple large accounts and coordinate cross-functional support.
Excellent communication, problem-solving, and relationship-building skills.

Experience

2-4 years of relevant inside sales or customer service experience.

COMPUTER SKILLS:

Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
Experience using SAP and CRMs systems a plus

Pay: $60,000.00 - $75,000.00 per year

Benefits:

401(k) 6% Match
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

client success jobs in akron, oh

Regional Customer Success Agent

Customer Success Manager

GRC-LMS Customer Success Specialist II

Customer Success Manager

Customer Success Representative I (CSR I)

Director, Customer Success (Akron, OH)

Senior Client Service Manager - Commerical Lines

Customer Service Representative

Customer Success Agent

ezICHRA Customer Success Manager

Customer Experience Manager

Customer Service Representative

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