Top 5 Help desk analyst Jobs in Akron Oh

Cyber Security Analyst I
Fortress SRM LLC —Independence, OH
- $24 - $27 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Military
Quick Apply
Help Desk Analyst
TTx Inc —Strongsville, OH
- On call
- Windows
- Bachelor's degree
- Experience equivalent to degree accepted
Senior IT User Support Analyst
Kent State University —Kent, OH
- $46,977 - $51,069 a year
- Full-time
- Writing skills
- Research
- Mid-level
9d
IT Project Manager
Millcraft —Independence, OH
- Microsoft Outlook
- 5 years
- Mid-level
- Profit sharing
- Wellness program
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Cyber Security Analyst I

Fortress SRM LLC
Independence, OH

Quick Apply

Job Details

Full-time
$24 - $27 an hour

Qualifications

Customer communication
Windows
CompTIA Security+

Full Job Description

The Cyber Security Analyst I is an entry-level position within Fortress SRM’s 24x7x365 Security Operations Center (SOC). This role supports the detection, analysis, and initial response to cybersecurity alerts and incidents across client environments under the guidance of senior analysts and SOC leadership.

The Analyst I focuses on foundational security operations, alert triage, monitoring, documentation, and client communication while developing core cybersecurity skills. This role is ideal for individuals early in their cybersecurity career seeking hands-on experience in a Managed Security Services Provider (MSSP) environment.

Work schedules are determined based on SOC coverage needs.

Key Responsibilities

Security Monitoring & Alert Triage

Monitor security alerts and tickets generated by SOC tools and client environments.
Perform initial triage of alerts related to endpoint protection, email security, patching, backups, and system health.
Identify false positives and escalate suspicious or confirmed threats according to documented procedures.
Follow established runbooks and Standard Operating Procedures (SOPs).

Incident Support

Assist senior analysts with security incident investigations and response activities.
Collect relevant logs, screenshots, and system information to support analysis.
Document incident details clearly and accurately in the ticketing system.
Escalate incidents promptly when thresholds or risk indicators are met.

Endpoint, Patching & Monitoring Support

Monitor alerts from RMM, EDR, backup, and monitoring tools.
Assist with patching validation and remediation tracking.
Support routine endpoint security tasks under supervision.
Help produce basic patching and monitoring reports.

Email & User Security

Assist with analysis of phishing, spam, and suspicious emails.
Support remediation steps such as user guidance, password resets, or isolation actions as directed.
Promote basic cyber hygiene and security awareness best practices.

Documentation & Operations

Maintain accurate and timely ticket notes, actions taken, and resolution summaries.
Follow client-specific procedures and escalation paths.
Contribute to knowledge base articles and operational documentation.
Participate in shift handoffs and SOC communications.

Learning & Development

Actively participate in training, shadowing, and mentorship opportunities.
Develop foundational skills in security tools, threat analysis, and incident handling.
Stay current on common threats, attack techniques, and defensive practices.

Required Qualifications

Education & Experience
- Associate or Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or related field
  OR equivalent military training/experience
  OR 0–2 years of relevant IT or cybersecurity experience.
Exposure to one or more of the following areas preferred:
- IT support or service desk
- Security monitoring or SOC environments
- Basic networking or system administration
- Vulnerability scanning or patching support
Certifications
- CompTIA Security+ (required or ability to obtain within defined timeframe)
- CompTIA A+ or Network+ preferred
- Interest in pursuing advanced security certifications encouraged
Technical Skills (Foundational)
- Basic understanding of Windows and macOS operating systems
- Familiarity with Active Directory and user account management
- Awareness of common cybersecurity threats (phishing, malware, ransomware)
- Basic understanding of networking concepts (IP, DNS, VPN)
- Willingness to learn SIEM, EDR, and security monitoring tools

Core Competencies

Team-Oriented – Works well with peers and senior analysts in a collaborative SOC environment.
Attention to Detail – Accurately documents findings and follows procedures.
Analytical Curiosity – Asks questions and seeks to understand alerts and outcomes.
Adaptability – Comfortable working shifts in a fast-paced, alert-driven environment.
Client Awareness – Understands the importance of clear, professional communication.
Reliability – Demonstrates consistent attendance, punctuality, and accountability.

Why Join Fortress SRM

Entry point into a professional cybersecurity career within a real-world SOC.
Hands-on exposure to modern security tools, threats, and client environments.
Structured learning, mentorship, and clear career progression to Analyst II.
Supportive team culture focused on growth, training, and operational excellence.
Opportunity to build a strong cybersecurity foundation across multiple industries.

This shift works Wednesday - Saturday 9:30PM - 7:30AM EST.

Quick Apply

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help desk analyst jobs in akron oh

Cyber Security Analyst I

Help Desk Analyst

Senior IT User Support Analyst

IT Project Manager

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