Top 19 remote help desk Jobs in akron oh

HelpDesk Technician- Second Shift
QualityIP —Kent, OH
- $41,600 - $55,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
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Help Desk Support Engineer
Fleet Response —Hudson, OH
- $40,000 - $50,000 a year
- Full-time
- Research
- Mid-level
- Office
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Classroom Technology Specialist
NEOMED —Rootstown, OH
- $42,391 - $50,162 a year
- Full-time
- Hybrid work
- Classroom
- Mid-level
- Microsoft Office
- Health savings account
- Paid holidays
IT Support Analyst
ABARTA Coca-Cola Beverages —Cleveland, OH
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
2d
IT Support Specialist
CSM Companies, Inc —Richfield, OH
- Weekends as needed
- Mid-level
- Travel
- Associate's degree
Quick Apply
Help Desk Support for POS Systems
Point of Sale Innovation —Alliance, OH
- Full-time
- Computer literacy
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
Help Desk Support Level 1
Accellis —Cleveland, OH
- Entry level
- Health insurance
- Paid time off
IT Support Analyst
ABARTA Coca-Cola Bev LLC —Cleveland, OH
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
2d
Desktop Support Engineer (1-Year Contract )Solon,Ohio
Axiom Technologies —Solon, OH
- Contract
- Mid-level
- Windows
- 3 years
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Cleveland, OH
- $40,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- In-person
- Opportunities for advancement
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Senior IT Support Specialist
Warwick Communications —Broadview Heights, OH
- On call
- Microsoft Excel
- Azure
- Microsoft Outlook

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Field Engineer Tier 3
BLUE TECHNOLOGIES —Cleveland, OH
Provides basic technical support to clients on site or via phone, email, and remote access tools, ensuring timely resolution of complex issues related to…
$77,000 - $85,000 a year
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Tier 1 Help Desk Technician – MSP
Intech Computer Solutions —North Canton, OH
Valid driver's license and reliable transportation. Exposure to a wide range of business technologies, Microsoft cloud services, cybersecurity tools, and client…
$45,000 - $50,000 a year
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6d

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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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IT Support Consultant
Velocity IT Solutions —Westerville, OH
Ability to translate complex technical solutions into clear, non-technical language for client presentations. Present complex technical solutions in clear, non-…
$68,000 - $70,000 a year
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9d

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remote help desk jobs near akron oh

HelpDesk Technician- Second Shift

QualityIP -
Kent, OH

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Job Details

Full-time
$41,600 - $55,000 a year

Benefits

Health savings account
Health insurance
Paid time off
Retirement plan

Qualifications

Microsoft Windows Server
Desktop computer repair
Computer operation
Computer science
Technical support via phone
Computer Science
Phone communication
Software deployment
Hardware maintenance
Operating system updates
Mid-level
Incident Escalation
Printer (troubleshooting support)
Software installation
User training (technical support)
High school diploma or GED
Bachelor's degree
Task prioritization
Desktop (troubleshooting support)
Office equipment installation
Computer management
CompTIA Network+
Remote access software
Customer support ticket management
Computer networking
Technical customer support for office equipment
Technical support via email
Desktop administration
Bachelor's degree in computer science
Antivirus software

Full Job Description

HelpDesk Technician

About QualityIP: QualityIP is one of the fastest-growing technology companies in the IT support industry. We offer comprehensive IT department services, including HelpDesk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning. Our collaborative approach ensures that we provide the best-fit technology solutions to meet our customers’ business objectives.

Position Overview: We are looking for a seasoned, self-motivated HelpDesk Technician who excels in both communication and technical proficiency. The ideal candidate possesses the ability to articulate complex technical issues to diverse audiences and collaborates effectively within a team.

Location Requirement: Candidates must currently reside in the state of Ohio. Remote applicants outside of Ohio will not be considered.

Key Responsibilities:

Rapidly diagnose and resolve client issues, or escalate them to senior technicians when necessary
Support senior-level IT staff in various tasks
Provide technical assistance and support for inquiries and issues related to computer systems, software, and hardware
Respond promptly and professionally to support tickets, emails, and phone calls, addressing or escalating issues as required
Install, configure, and troubleshoot computer systems, printers, and other peripherals
Accurately document technical issues and resolutions in the ticketing system
Collaborate with IT colleagues to ensure smooth operation of the company's IT infrastructure
Assist in the deployment and upgrade of software and hardware
Educate end-users in basic IT functions and best practices
Conduct regular system maintenance tasks, such as backups and software updates

Qualifications and Skills:

Fundamental understanding of Windows Server
Experience with remote access technologies
Knowledge of antivirus software and basic Windows networking
Strong verbal and written communication skills
High school diploma or equivalent; a bachelor's degree in computer science or related field is preferred
Proven experience as a HelpDesk Technician or in a similar role
Proficiency in Windows operating systems
Competency in computer hardware, software, networking, and troubleshooting
Ability to work both independently and as part of a team in a fast-paced environment
Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus
Strong technical troubleshooting and problem-solving skills
Meticulous attention to detail in documenting technical issues and solutions
Ability to prioritize and effectively manage multiple tasks

Cultural Fit: We are a family-owned business that values accountability, professionalism, and individual growth. At QualityIP, your voice is heard.

Benefits:

Competitive salary with performance-based incentives.
Medical Mutual Health Insurance with HSA & ancillary benefits.
John Hancock Retirement Account – Simple IRA with 3% company match.
Flexible scheduling options.
Paid Time Off.
Certification Assistance- 100% reimbursement for training, course materials, and testing fees.
Crewhu employee recognition and peer-to-peer recognition platform, where team members can celebrate achievements and recognize each other’s contributions.
Free company apparel.
Microsoft Workplace Discount.
Keeper Password Manager.
CompTIA content & exam voucher discounts.

If you have exceptional organizational skills and thrive in a high-profile team environment, we would love to meet you!

Quick Apply

Refine Your Search

remote help desk jobs in akron oh

HelpDesk Technician- Second Shift

Help Desk Support Engineer

Classroom Technology Specialist

IT Support Analyst

IT Support Specialist

Help Desk Support for POS Systems

Help Desk Support Level 1

IT Support Analyst

Desktop Support Engineer (1-Year Contract )Solon,Ohio

Tier 1 Technical Support Specialist

Senior IT Support Specialist

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