Top 3 Senior desktop analyst Jobs in Akron Oh

Senior Desktop Analyst
Babcock & Wilcox Company —Akron, OH
- Computer Science
- 5 years
- Bachelor's degree
Senior IT User Support Analyst
Kent State University —Kent, OH
- $46,977 - $51,069 a year
- Full-time
- Writing skills
- Research
- Mid-level
12d
SAP Basis Senior Systems Analyst
Swagelok Company —Solon, OH
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
Quick Apply

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senior desktop analyst jobs near akron oh

Senior Desktop Analyst

Babcock & Wilcox Company -
Akron, OH

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Job Details

Qualifications

Optimizing workflow processes
Non-technical user support
Knowledge management
Stakeholder engagement
Content creation for technical audiences
Defect resolution root cause analysis
Bachelor's degree in information technology
Computer Science
IT user and group management
GPO
IT transformation
5 years
Process improvement
Security policy Implementation (information security management)
Operating system updates
Application deployment
Incident Escalation
Microsoft System Center
Automating deployment processes
Endpoint Detection and Response (EDR)
Programming languages
Patch management
Bachelor's degree
Task prioritization
Desktop (troubleshooting support)
Computer management
Remote access software
Azure AD
Mentoring
Software documentation

Full Job Description

We are seeking a Senior Desktop / Endpoint Engineer to lead the design, deployment, and optimization of our modern workplace environment. This role is responsible for managing endpoint platforms (Windows, Intune, SCCM), improving user experience, and driving automation and security across the device lifecycle. The ideal candidate combines deep technical expertise with a proactive, solutions-oriented mindset and a passion for enhancing end-user productivity.

Job responsibilities

Endpoint Management

Manage and maintain enterprise endpoint environments (Windows 10/11)
Lead device lifecycle (build, deploy, patch, retire)

Endpoint Engineering & Automation

Design and maintain imaging and provisioning solutions (Autopilot / Autopatch preferred)
Develop PowerShell automation for deployment and maintenance
Implement modern application packaging and deployment strategies

Cloud & Device Management

Administer Microsoft Endpoint Manager (Intune & SCCM co-management)
Manage device compliance, conditional access, and policy enforcement

Support & Incident Resolution

Act as escalation point for complex desktop issues
Drive root cause analysis and preventative solutions

Collaboration & Projects

Partner with Security, Infrastructure, and App teams on major initiatives
Lead/participate in OS upgrades and digital workplace transformations

Documentation & Knowledge Sharing

Maintain technical documentation and knowledge base
Mentor junior staff

Preferred Work Experience

5+ years of experience in desktop support, with a focus on SCCM and Intune.

Bachelor's degree in Information Technology, Computer Science, or a related field.

Proficient in Windows 10 and 11 operating systems, including imaging, deployment, and troubleshooting.

Excellent problem-solving skills and the ability to work independently as well as part of a team.

Effective communication skills, with the ability to convey technical information to non-technical users.

Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

Strong understanding of ITIL principles and service management practices.\

Business Competencies

Experience in a corporate IT environment.

Knowledge of Active Directory, Group Policy, and remote desktop support tools.

Familiarity with scripting languages (e.g., PowerShell) for automation tasks.

Strong troubleshooting and root cause analysis skills.

Ability to lead technical initiatives independently.

Experience driving automation and process improvements.

Strong stakeholder communication (technical

business translation).

Ability to prioritize in a fast-paced enterprise environment.

Autopilot / Zero-touch deployment experience.

Entra ID (Azure AD) and Endpoint security (Defender, hardening, patch SLAs) knowledge.

Conditional Access & compliance policies knowledge.

Apply Now

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senior desktop analyst jobs in akron oh

Senior Desktop Analyst

Senior IT User Support Analyst

SAP Basis Senior Systems Analyst

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