Top 28 Help desk supervisor Jobs in Alabama

Service Desk Lead
PingWind —Huntsville, AL
- $97,000 - $135,000 a year
- Full-time
- Computer Science
- Windows
- Bachelor's degree
- AD&D insurance
- Paid holidays
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1d
IT Helpdesk/Systems Support
Motion Recruitment —Birmingham, AL
- Weekends as needed
- Research
- Mid-level
- Windows
6d
Lead IT Technician
Confidential —Mobile, AL
- $72,000 - $90,000 a year
- Weekends as needed
- Windows
- Ability to lift 50 pounds
- Driver's License
- Health insurance
- Dental insurance
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IT Tech I
Birmingham Race Course —Irondale, AL
- From $18.15 an hour
- Weekends as needed
- Research
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
8d
Help Desk Lead
BlueWater Federal Solutions —Montgomery, AL
- Full-time
- 7 years
- Management
- Agile
Help Desk Lead
American Operations Corporation —Montgomery, AL
- Full-time
- Management
- Senior level
- AD&D insurance
- Disability insurance
Quick Apply
Helpdesk Technician
3 Squared Technology —Montgomery, AL
- Overtime
- English
- Research
- Mid-level
- Dental insurance
- Paid time off
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Service Desk Lead
Caelum Research Corporation —Huntsville, AL
- Full-time
- Mid-level
- High school diploma or GED
- 2 years
- Paid jury duty
- Health savings account
Help Desk Team Lead | Onsite @ Oakwood University
Ellucian —Huntsville, AL
- Full-time
- Mid-level
- University
- Mentoring
- Health insurance
- Dental insurance
Helpdesk Operator III
Troy University —Troy, AL
- Full-time
- Mid-level
- Bachelor's degree
- 2 years
IT Support Manager
Brasfield & Gorrie, LLC —Birmingham, AL
- Full-time
- System design
- Research
- Office
14d
Service Desk Manager
Interactive Process Technology LLC —Huntsville, AL
- Full-time
- Bachelor's degree
- Organizational skills
- Senior level
Quick Apply
IT Support Specialist
Creature —Birmingham, AL
- Full-time
- Computer Science
- Mid-level
- Windows
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IT Program Manager
Client Server Software Solutions —Huntsville, AL
- Remote
- Master's degree
- Bachelor's degree
- Organizational skills
- Continuing education credits
- Commuter assistance
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IT Systems Administrator (IT006)
Practical Energetics Research, Inc. —Huntsville, AL
- $45,000 - $80,000 a year
- Email
- Background check
- SharePoint
- In-person
- Employee stock purchase plan
- Health insurance
Quick Apply
IT Technician I
Phenix City —Phenix City, AL
- $19.65 an hour
- Overtime
- Microsoft Outlook
- Computer Science
- Office
- Employee assistance program
Senior Deputy Service Desk Lead - PAE Fires IT Support
Technology, Automation, and Management, Inc. —Huntsville, AL
- Full-time
- Senior level
Quick Apply
Web Tester, IT Specialist II - Baltimore City Department of Information Technology
City of Baltimore, MD —Fayette, AL
- $76,299 - $122,078 a year
- Background check
- PMP
- Bachelor of Science
- AD&D insurance
- Health insurance
Technical Support Specialist II 4P/493
4P Consulting Inc. —Birmingham, AL
- 12 hour shift
- Background check
- Computer science
- Computer Science
Quick Apply
Senior Program Manager - PAE Fires IT Support Services
Technology, Automation, and Management, Inc. —Huntsville, AL
- Mentoring
- Software development
- Senior level
Quick Apply

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Service Desk Lead

PingWind -
Huntsville, AL

Quick Apply

Job Details

Full-time
$97,000 - $135,000 a year
1 day ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Managing technical support teams
Customer communication
Managing teams in a customer support role
Team leadership
Enterprise software
Operations coordination
Coaching
Incident management software
Performance Reporting
Metrics Reporting
Windows
Incident Escalation
Trend analysis
Desktop (troubleshooting support)
Incident management operations support
Leading team collaboration initiatives
Management reporting
Peripheral hardware support
IT department experience
Ticketing system technical support

Full Job Description

Location: Huntsville, AL
Required Clearance: SECRET
Required Education: Bachelor's degree in information technology, computer science, information systems, or a related field; equivalent relevant experience may be considered.
Required Experience: Senior IT support or service-desk experience leading customer-facing technical support operations, ticket management, escalation, SLA performance, troubleshooting, and support metrics in an enterprise environment.

Position Description

PingWind is seeking a Service Desk Lead to direct responsive, customer-focused system support for PAE Fires users. The Service Desk Lead will oversee intake, triage, routing, troubleshooting, escalation, resolution, follow-up, and performance reporting to minimize user downtime, meet service-level expectations, and continuously improve the support experience.

Primary Responsibilities

Typical Responsibilities/Tasks:

Lead embedded OCIO service-desk and user-support operations and ensure timely, effective, and professional responses to customer inquiries and technical support needs.
Manage support requests received by telephone, email, and the Government-provided automated service desk system, including intake, logging, categorization, prioritization, routing, escalation, resolution, and follow-up.
Direct diagnosis and troubleshooting of computer hardware and software issues and ensure customers receive clear step-by-step guidance and accurate technical assistance.
Ensure support personnel maintain current proficiency with Government hardware, software, systems, and emerging technologies needed to resolve routine and complex user issues.
Establish effective escalation and coordination practices with server, network, cybersecurity, application-development, asset-management, and other technical teams to restore service quickly.
Monitor adherence to established service-level agreements and performance standards and take corrective action when response or resolution performance trends below expectations.
Analyze service-desk activity and identify recurring issues, operational bottlenecks, support trends, training needs, and opportunities to improve first-contact resolution and customer satisfaction.
Generate detailed performance reports covering call/ticket volumes, issue types, resolution times, trends, and other relevant support metrics in accordance with applicable reporting requirements.
Provide technical leadership, workload management, coaching, and quality oversight for service-desk personnel while maintaining a professional customer-service culture.

Required Qualifications

Demonstrated experience leading an enterprise service desk, help desk, or deskside/user-support operation with formal ticketing and escalation processes.
Strong troubleshooting knowledge across end-user hardware, Windows-based computing environments, common enterprise applications, accounts/access, peripherals, and connectivity issues.
Experience managing SLAs, response/resolution targets, ticket backlogs, priority/escalation practices, support metrics, and trend reporting.
Ability to translate technical information into clear, professional guidance for end users and to coordinate complex incidents with specialized technical teams.
Experience using automated service-management/ticketing systems and producing operational reports for leadership review.
Strong team leadership, customer-service, communication, coaching, and workload-management skills.
Ability to support mission-driven operational hours and after-hours/on-call requirements when authorized and required by specific tasks.
SECRET security clearance.

Desired Qualifications

ITIL Foundation/Managing Professional, HDI, or comparable service-management certification.
Experience leading service desk operations in an Army/DoD or other Federal Government environment.
Experience with endpoint management, remote support, knowledge management, and service analytics/reporting tools.
DoD 8140-aligned cybersecurity qualification where required by assigned cyberspace work.

About PingWind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL.
www.PingWind.com

Our benefits include:

Eleven Federal Holidays
Paid Time Off accrued each pay period
Parental Leave
Three medical plan choices with generous employer contribution
Dental and Vision Insurance
Company paid Short-Term and Long-Term Disability
Company paid Life and AD&D Insurance
401k with competitive matching and vesting schedule
Continuing education assistance
Short Term / Long Term Disability & Life Insurance
Medical, Dependent Care and Commuter Flexible Spending Accounts
Employee Assistance Program
Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)
529 College Savings Plan
Legal Insurance
Pet Insurance

Salary Range

$97k-$135K

The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws.

Veterans are encouraged to apply

PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

help desk supervisor jobs in alabama

Service Desk Lead

IT Helpdesk/Systems Support

Lead IT Technician

IT Tech I

Help Desk Lead

Help Desk Lead

Helpdesk Technician

Service Desk Lead

Help Desk Team Lead | Onsite @ Oakwood University

Helpdesk Operator III

IT Support Manager

Service Desk Manager

IT Support Specialist

IT Program Manager

IT Systems Administrator (IT006)

IT Technician I

Senior Deputy Service Desk Lead - PAE Fires IT Support

Web Tester, IT Specialist II - Baltimore City Department of Information Technology

Technical Support Specialist II 4P/493

Senior Program Manager - PAE Fires IT Support Services

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